Outpatient Services Coordinator

4 weeks ago

Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Position Overview

As a vital member of the Audiology outpatient team, the Outpatient Services Coordinator will be responsible for delivering exceptional administrative and clerical support to both our patients and clinical staff. The successful candidate will utilize their initiative and expertise to enhance processes and guarantee the efficient delivery of a high-quality service.

Key Responsibilities

- Manage the scheduling of follow-up appointments with precision.

- Utilize Medway PAS or other relevant electronic booking systems to coordinate appointments for new and returning patients, as directed by the management team and clinical personnel.

- Address inquiries from family members and external organizations while strictly adhering to confidentiality protocols.

- Ensure timely distribution and handling of incoming correspondence.

About Nottingham University Hospitals NHS Trust

With a workforce exceeding 19,000, Nottingham University Hospitals NHS Trust is one of the largest employers in the region, playing a crucial role in promoting the health and well-being of our community. We are committed to leading in research, education, and innovation.

We invite you to become part of our dedicated team at Nottingham University Hospitals NHS Trust. We value diversity and welcome fresh perspectives to enhance our team, enabling us to provide world-class healthcare to the diverse populations we serve. With numerous opportunities for personal and professional growth, we strive to transform your role into a fulfilling career.

We particularly encourage applications from individuals who identify as Black, Asian, and Minority Ethnic, or Disabled, as we aim to improve representation within our organization.

Job Duties

For a comprehensive overview of the responsibilities associated with the Outpatient Services Coordinator role, please refer to the attached Job Description.

Qualifications and Experience

Essential Qualifications

  • Minimum of 'O' level, GCSE, or equivalent qualifications, including English at Grade C.

Desirable Qualifications

  • Possession of 5 GCSE A-C passes, including English and Maths or equivalent.

Required Experience

Essential Experience

  • Proficiency in MS Office applications.
  • Experience working in an office setting.
  • Understanding of confidentiality principles.

Desirable Experience

  • Background in an outpatient department.
  • Familiarity with hospital IT systems such as Careflow PAS.

Communication and Interpersonal Skills

Essential Skills

  • Strong communication abilities, capable of engaging with staff and the public at all levels.
  • Ability to collaborate effectively within a team and adapt swiftly to changing circumstances.

Analytical and Decision-Making Skills

Essential Skills

  • Capacity to exercise judgment in decision-making to resolve issues and inquiries.
  • Initiative in problem-solving.

Organizational Skills

Essential Skills

  • Demonstrated ability to manage personal work schedules efficiently.
  • Consistent adherence to high standards of work.

Physical Requirements

Essential Requirements

  • Regular use of VDU equipment.
  • Responsible use of personal equipment.

Other Considerations

Essential Considerations

  • Awareness of the significance of punctuality and reliable attendance in the workplace.

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