Customer Service Director

2 days ago


Lichfield, Staffordshire, United Kingdom Funky Pigeon Full time
Customer Service Director Job Description

As Customer Service Director at WHSmith, you will be responsible for leading our Post Office team in Lichfield to deliver exceptional customer service and drive sales growth. This is an exciting opportunity to join a dynamic and supportive environment and develop your skills and experience in a retail management role.

About the Role:
  • Lead the Post Office team in Lichfield and drive sales growth through effective management and coaching.
  • Improve customer satisfaction by creating a positive and welcoming environment.
  • Ensure compliance with current legislation and Post Office Ltd. requirements.
Requirements:
  • Retail experience in a management or leadership role, preferably with financial products or high-value cash transactions.
  • Ability to coach and mentor the team to improve performance.
  • Experience of proactively leading from the front and getting stuck in on the shop floor.
Benefits:
  • A competitive salary package.
  • Pension scheme.
  • Holidays (33 days including bank holidays).
  • Employee discounts (up to 50%).
  • A range of deals from retail partners to help you save money and make memories.


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