Technical Service Director

2 days ago


Lichfield, Staffordshire, United Kingdom Woodrow Mercer Tech Full time

As Technical Service Director at Woodrow Mercer Tech, you will be responsible for leading the company's IT operations team and driving technical innovation. This role involves overseeing day-to-day activities, implementing change projects, and developing IT strategy.

Key Responsibilities:
  • Guarantee the availability and optimal performance of critical business applications
  • Develop and enforce IT and cybersecurity processes to safeguard the business, enhance resilience, and maintain compliance with relevant standards
  • Lead the implementation and execution of all IT infrastructure change projects
  • Provide strategic and tactical input into the direction of IT services and infrastructure

Requirements:

  • A minimum of 2 years of experience in IT management
  • Previous experience in a technical, user-facing IT role
  • ITIL Certification
  • Expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/Active Directory administration
  • A proactive attitude with strong self-motivation, ideally suited to a player-coach role

We offer a competitive salary of circa £55,000, based on experience, and a range of benefits including 25 days of annual leave and non-contributory private healthcare.



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