Customer Service Director
4 hours ago
Funky Pigeon is seeking an experienced Customer Service Director to lead our team at our Lichfield Store. As a Customer Service Director, you will be responsible for creating a customer-centric culture that drives performance improvement and delivers exceptional customer service.
About the Role:- Create a customer-centric culture that continually improves performance and delivers a professional, friendly service to all customers.
- Work closely with the store team to maximize sales opportunities and increase footfall throughout the Post Office and store.
- Collaborate with the Cluster Manager to identify cost savings and sales opportunities through analysis of the Profit & Loss statement.
- Retail experience in a management or leadership role, preferably with experience dealing with financial products or high-value cash transactions.
- Experience supporting delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts.
- Ability to coach and mentor the team to improve performance.
The successful candidate will receive an estimated salary of £45,000 - £50,000 per annum, depending on experience, as well as a range of benefits, including pension scheme, holidays (33 days including bank holidays), and employee discounts (up to 50%). We also offer a range of deals from retail partners to help you save money and make memories.
Key Skills:
- Customer-centric culture creation
- Sales strategy development
- Cost savings and sales opportunities identification
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