Customer Service Representative

6 hours ago


Lichfield, Staffordshire, United Kingdom Austin Fraser Full time
Job Summary

We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Smiths Business Supplies. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and supporting our sales consultants.

About the Role
  • Provide outstanding customer service via phone, email, and in-person interactions.
  • Process orders accurately and efficiently using our Prima back-office system.
  • Support sales consultants by providing customers with specific quotations and product information.
  • Develop existing accounts to maximize their spend and purchases from Smiths Business Supplies.
Responsibilities
  • Answer incoming calls and queries from customers in a professional and courteous manner.
  • Process orders onto the Prima back-office system with accuracy and efficiency.
  • Release marketing information to customers on a regular basis.
  • Manage PODs, faulty enquiries, returns, credits, and liaison with the Managing Director.
Requirements
  • 2+ years of experience in an administrative role, preferably in a similar industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time-management abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
Working Conditions

Environment: Office-based, with occasional opportunities for remote work.
Hours: Standard business hours, with occasional flexibility for overtime or special events.

Benefits
  • Competitive salary (£25,000 - £30,000 per annum).
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.


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