Customer Service Representative

2 days ago


Lichfield, Staffordshire, United Kingdom Entain Full time
Company Overview
Sports betting, gaming and interactive entertainment is changing. At Entain, we're leading that change.

Salary: A competitive salary is offered to successful applicants, commensurate with experience and qualifications.

Job Description
We're seeking a skilled Retail Customer Service Manager to deliver top customer service and drive standards on a daily basis. As part of our Shop team, you'll be serving customers and building rapport to encourage repeat custom.

Key Responsibilities
  • Deliver outstanding customer service.
  • Help demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Working Patterns
This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts and shorter evening shifts, and will vary week to week. As a key holder, you'll be responsible for opening and closing the shop.

Requirements
  • Possess a passion for delivering great customer service.
  • Enjoy building strong relationships and communicating effectively.
  • Be happy to work alone or as part of a team.

Benefits
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.


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