Customer Service Representative
2 days ago
Sports betting, gaming and interactive entertainment is changing. At Entain, we're leading that change.
Salary: A competitive salary is offered to successful applicants, commensurate with experience and qualifications.
Job Description
We're seeking a skilled Retail Customer Service Manager to deliver top customer service and drive standards on a daily basis. As part of our Shop team, you'll be serving customers and building rapport to encourage repeat custom.
Key Responsibilities
- Deliver outstanding customer service.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Maintain high shop standards.
- Open or close the shop as needed.
Working Patterns
This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts and shorter evening shifts, and will vary week to week. As a key holder, you'll be responsible for opening and closing the shop.
Requirements
- Possess a passion for delivering great customer service.
- Enjoy building strong relationships and communicating effectively.
- Be happy to work alone or as part of a team.
Benefits
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
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