Customer Service and Onboarding Specialist

1 week ago


Lichfield, Staffordshire, United Kingdom Euro London Appointments Full time

We are looking for a highly skilled French-speaking customer service and onboarding specialist to join our team in Lichfield.

Job Description:

The successful candidate will be responsible for providing exceptional customer service and support to new franchisees throughout the onboarding process.

Salary: £29,000 - £32,000 per annum

Responsibilities:

  • Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.
  • Support potential franchisees from their initial inquiry through the entire onboarding process.
  • Maintain accurate and up-to-date records in our CRM system.

Requirements:

  • Native level fluency in French essential
  • Previous experience in customer service essential
  • Additional experience within administration or recruitment advantageous
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with attention to detail.

What We Offer:

  • A comprehensive training programme to develop your skills.
  • A dynamic and supportive work environment.
  • A generous package of benefits, including 25 days holiday and life insurance.


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