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Customer Service and Onboarding Professional

1 month ago


Lichfield, Staffordshire, United Kingdom Euro London Appointments Full time
Job Description

An exciting opportunity has arisen for a Customer Service and Onboarding Administrator to join our team in Lichfield.

About the Role
  • This role involves providing exceptional customer service and support to our suppliers and franchisees.
  • You will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring high levels of satisfaction.
Responsibilities:
  1. Respond to customer inquiries via phone, email, and in-person, providing detailed information about our products and services.
  2. Resolve customer issues efficiently, ensuring high levels of satisfaction.
  3. Conduct welcome calls and provide necessary training and information to new franchisees.
  4. Maintain accurate and up-to-date records in our CRM system.

The successful candidate will have native level fluency in French, previous experience in customer service, and strong organizational skills.