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Customer Service and Onboarding Professional
1 month ago
An exciting opportunity has arisen for a Customer Service and Onboarding Administrator to join our team in Lichfield.
About the Role- This role involves providing exceptional customer service and support to our suppliers and franchisees.
- You will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring high levels of satisfaction.
- Respond to customer inquiries via phone, email, and in-person, providing detailed information about our products and services.
- Resolve customer issues efficiently, ensuring high levels of satisfaction.
- Conduct welcome calls and provide necessary training and information to new franchisees.
- Maintain accurate and up-to-date records in our CRM system.
The successful candidate will have native level fluency in French, previous experience in customer service, and strong organizational skills.
