Customer Service Delivery Expert

3 weeks ago


Lichfield, Staffordshire, United Kingdom Ocado Logistics Full time
Delivering Exceptional Customer Experience

Ocado Logistics is a leading logistics company dedicated to providing top-notch customer service. We are seeking a skilled and enthusiastic Customer Service Delivery Expert to join our team.

As a key member of our team, you will be responsible for delivering high-quality products to our customers in a timely and efficient manner. Your excellent communication skills and positive attitude will ensure that our customers receive exceptional service every time.

We offer a competitive hourly rate of £12.17 per hour, with opportunities for overtime at £15.21 or £16.61 per hour. In addition, you will receive enhanced premiums for evening and Sunday shifts, bringing your average hourly earnings to £12.66.

Salary Breakdown:

  • Basic Rate: £12.17 per hour
  • Evening Premium: £1.12 per hour (from 6pm)
  • Sunday Day Premium: £1.22 per hour
  • Sunday Evening Premium: £2.45 per hour

You will work on a permanent contract basis, with a guaranteed 40 hours per week, including paid breaks. Our flexible shift patterns include AM & PM shifts, with the option to start as early as 05:30 in the morning and finish as late as 12:00 midnight. You will receive your shift rota up to 13 weeks in advance.

Benefits:

  • A company pension with up to 7% matched contributions after just 3 months
  • An enhanced digital health and wellbeing service, including virtual GP appointments
  • Hundreds of high street shopping, entertainment, and restaurant discounts
  • Life insurance coverage from day one of employment
  • 15% off your weekly shop with Ocado.com
  • Loads more voluntary benefits such as dental and travel insurance at a discounted price

What We Need From You:

  • A valid UK or EU driving licence
  • A minimum of 6 months driving experience
  • No more than 6 penalty points on your licence
  • No driving disqualifications in the past 5 years
  • To be over 18 years old
  • Excellent communication skills

If you're passionate about delivering exceptional customer service and have a positive attitude, we'd love to hear from you Simply fill in an online application, and our friendly recruitment team will guide you through the next steps.



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