Implementation Service Director

17 hours ago


Lichfield, Staffordshire, United Kingdom Voyage Care Full time

Digital Transformation Specialist

We are seeking a highly motivated and experienced Digital Transformation Specialist to join our team at Voyage Care. As an Implementation Service Director, you will play a key role in driving digital transformation and ensuring exceptional customer experiences.

About the Role

This is a fixed-term contract for 12-18 months, and as a hybrid role, you will be required to travel across the UK, including overnight stays three to four times a week. You will work closely with Operational teams, Implementation Managers, and Service Managers to ensure a seamless implementation process.

Key Responsibilities

  • Customer Engagement: Build strong relationships with Operational teams, Implementation Managers, and Service Managers, ensuring effective communication and collaboration.
  • Data Management: Develop and implement strategies to manage and prepare data for successful implementations.
  • Training & Support: Design and deliver training programs to equip staff with the necessary skills and knowledge to support digital transformation.
  • Project Management: Coordinate and manage projects to ensure timely delivery and adherence to implementation plans.
  • Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues and improve system performance.
  • Collaboration & Communication: Foster a culture of open communication and collaboration across departments and teams.

Salary

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.

About Us

Voyage Care is a leading provider of care services, and we are committed to delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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