Store Performance Manager
1 day ago
Moss is a menswear brand that has been around for over 170 years, known for its high-quality clothing and commitment to sustainability. Our mission is to be admired for our craft, experience, and sustainability, desired by our customers and loved by our people.
The purpose of the role is to assist the Store Manager in leading all aspects of store performance, ensuring a consistent customer journey and creating an environment to succeed. As an ambassador for the Brand, you will possess people skills and a high level of operational efficiency, commercially driving the business forward.
Key Responsibilities
* Create and maintain a high-performance culture within the team, focusing on personal development and KPI achievement.
* Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
* Maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
* Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
About You
You are an inspirational role model who reflects the aesthetic of Moss through personal style and presentation. You possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. You consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
Estimated Salary Range: £45,000 - £60,000 per annum.
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