Store Operations Manager
3 weeks ago
Moss is a leading menswear brand with over 170 years of tailoring expertise and experience. We're not just for men on their big day – we're for everyone, all the time.
Job DescriptionWe're seeking an exceptional Store Operations Manager to assist the Store Manager in driving store performance. This role will lead all aspects of store operations, guiding colleagues to deliver a consistent customer journey and create an environment to succeed.
The ideal candidate will be an ambassador for the Brand, possessing a strong background in retail management, people skills, and operational efficiency. They will drive the business forward, leveraging sales and customer data to inform decisions and enhance collective success.
- Main Responsibilities:
- Lead the team to achieve high productivity, creating an environment where every colleague strives to exceed one transaction per hour.
- Support the Store Manager in developing the team, conducting coaching and feedback sessions to cultivate a high-performance culture.
- Maintain accurate records and analyse data to inform commercial and operational initiatives.
- Foster collaboration between teams, ensuring seamless communication and continuous improvement.
- Oversee key seasonal cycles, ensuring operational responsiveness and continuity.
- Ensure timely deliveries and stock handling, adhering to stock control procedures to minimise loss and out-of-stocks.
To succeed in this role, you'll need:
- A deep understanding of retail operations and customer service.
- Knowledge of global fashion trends and inclusive tailoring.
- Experience in creating diverse and brand-aligned visual displays.
- Emotional intelligence and strong communication skills to inspire and guide colleagues.
We offer a competitive salary (£45,000 - £60,000 per annum), 70% discount across all our stores, a generous bonus scheme, and opportunities for professional growth and development.
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