Retail Operations Manager
1 day ago
About Us:
Moss is a leading menswear brand with over 170 years of tailoring expertise. We're committed to creating considered clothing for life's moments.
Our shared values encourage us to Trust our colleagues, think Creatively, and plan for sustained growth and development. This approach fosters a positive impact and drives lasting success.
Purpose of the Role:
You'll be an inspirational role model, assisting the Store Manager in leading all aspects of store performance. You'll guide and motivate colleagues to deliver exceptional customer experiences, creating an environment where they can succeed.
Key Responsibilities:
- As a leader, you'll showcase outstanding in-store customer experience by putting customers at the forefront of every interaction, embedding the Moss Essential Steps of Service as the standard.
- You'll support the Store Manager in driving high productivity by creating an environment where the team strives to achieve and exceed one transaction per hour.
- You'll lead and develop the team, conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement to cultivate a high-performance culture.
- You'll utilise sales and customer data to inform decisions, ensuring every decision enhances collective success and customer satisfaction.
- You'll maintain and participate in management review, discussing, analysing, agreeing, and implementing plans for commercial & operational initiatives.
- You'll actively follow People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- You'll be proactive in recruiting Sales Associates and collaborate with the People Team for Key Holder and Team Leader recruitment.
- You'll oversee key seasonal cycles to align processes with market demands, ensuring operational responsiveness and continuity.
- You'll ensure timely management of deliveries and stock handling, adhering to all stock control procedures to minimise stock loss and out of stocks.
- You'll deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial and commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed:
- Experience in retail operations and customer service, knowledge of global fashion trends and inclusive tailoring.
- Data analytics skills, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Ability to create diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
Rewards & Benefits:
- Employee Discount: 70% discount across all stores.
- Team Reward Pay Scheme: Generous bonus scheme paying up to 15% of your gross monthly salary each month.
- Refer a Friend: Successful referrals recognised with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Salary: £45,000 - £55,000 per annum, depending on experience.
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