Customer Experience Director
1 day ago
Moss is a premium menswear brand that's been tailoring individual experiences for over 170 years. We're passionate about delivering exceptional customer service and creating memorable moments for our customers.
Job DescriptionWe're looking for a Customer Experience Director to join our team. As a leader, you'll drive store performance, develop a high-performing team, and leverage sales and customer data to inform decisions.
The ideal candidate will possess excellent leadership skills, a deep understanding of retail operations and customer service, and the ability to inspire and guide colleagues.
- Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead the team to achieve high productivity, creating an environment where every colleague strives to exceed one transaction per hour.
- Collaborate with the Store Manager to plan and execute visual merchandising displays.
- Monitor sales and customer data to inform commercial and operational initiatives.
- Foster collaboration between teams, ensuring seamless communication and continuous improvement.
To succeed in this role, you'll need:
- Exceptional leadership and motivational skills to inspire and guide colleagues.
- Excellent communication and interpersonal skills to build relationships with colleagues and stakeholders.
- A deep understanding of retail operations and customer service.
- Ability to work flexibly and adapt to changing circumstances.
We offer a competitive salary (£50,000 - £65,000 per annum), 70% discount across all our stores, a generous bonus scheme, and opportunities for professional growth and development.
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