Customer Experience Director

1 day ago


Virginia Water, United Kingdom Moss Full time
About Us

Moss is a premium menswear brand that's been tailoring individual experiences for over 170 years. We're passionate about delivering exceptional customer service and creating memorable moments for our customers.

Job Description

We're looking for a Customer Experience Director to join our team. As a leader, you'll drive store performance, develop a high-performing team, and leverage sales and customer data to inform decisions.

The ideal candidate will possess excellent leadership skills, a deep understanding of retail operations and customer service, and the ability to inspire and guide colleagues.

  • Main Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead the team to achieve high productivity, creating an environment where every colleague strives to exceed one transaction per hour.
  • Collaborate with the Store Manager to plan and execute visual merchandising displays.
  • Monitor sales and customer data to inform commercial and operational initiatives.
  • Foster collaboration between teams, ensuring seamless communication and continuous improvement.
About You

To succeed in this role, you'll need:

  • Exceptional leadership and motivational skills to inspire and guide colleagues.
  • Excellent communication and interpersonal skills to build relationships with colleagues and stakeholders.
  • A deep understanding of retail operations and customer service.
  • Ability to work flexibly and adapt to changing circumstances.
Rewards & Benefits

We offer a competitive salary (£50,000 - £65,000 per annum), 70% discount across all our stores, a generous bonus scheme, and opportunities for professional growth and development.



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