Customer Experience Director

1 day ago


Virginia Water, United Kingdom Moss Full time
About Moss

We're a forward-thinking menswear brand that's passionate about creating clothes that make a difference. With over 170 years of tailoring expertise, we've built a reputation for quality, style, and sustainability.

The Job

We're looking for a Customer Experience Director to join our team. As a key member of our leadership group, you'll play a vital role in shaping the future of our business and ensuring we continue to deliver exceptional customer experiences.

Your Key Responsibilities
  • Develop Customer-Led Strategies: Analyze customer feedback and sales data to identify opportunities for growth and implement strategies to drive sales revenue.
  • Lead the Team: Develop and motivate a high-performing team, providing coaching and guidance to ensure employees achieve their full potential.
  • Improve Operational Efficiency: Streamline processes and implement systems to optimize store performance, reducing waste and improving productivity.
  • Maintain High Standards: Ensure the store environment is clean, safe, and well-maintained, adhering to all stock control procedures.
Requirements
  • Proven Track Record: Demonstrated experience in driving sales growth, leading high-performing teams, and improving operational efficiency.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and suppliers.
  • Technical Skills: Proficiency in global fashion trends, inclusive tailoring, and retail operations, with knowledge of data analytics and business intelligence tools.
Our Offer
  • Competitive Salary: £48,000 - £58,000 per annum (dependent on experience).
  • Bonus Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Employee Discount: 70% discount across all Moss stores.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.


  • Virginia Water, United Kingdom Moss Full time

    About UsMoss is a premium menswear brand that's been tailoring individual experiences for over 170 years. We're passionate about delivering exceptional customer service and creating memorable moments for our customers.Job DescriptionWe're looking for a Customer Experience Director to join our team. As a leader, you'll drive store performance, develop a...


  • Virginia Water, United Kingdom Moss Full time

    About UsMoss is a pioneering menswear brand with a rich history spanning over 170 years. We've evolved from being a simple tailor to becoming a lifestyle brand that styles individuals for life's meaningful moments.Our vision is to be admired for our craftsmanship, expertise, and commitment to sustainability. We strive to create a positive impact and leave a...


  • Virginia Water, United Kingdom Flat Fee Recruiter Full time

    Flat Fee Recruiter is a dynamic and innovative organization that offers an exceptional opportunity for a skilled Senior Culinary Director. This pivotal role demands leadership, creativity, and a passion for delivering exceptional dining experiences.About the RoleWe are seeking a highly motivated and experienced Head Chef to lead our kitchen team in crafting...


  • Virginia Water, United Kingdom Flat Fee Recruiter Full time

    Are you a skilled chef looking to lead an inspired kitchen and craft memorable dishes in a welcoming environment? As an Executive Culinary Director, you'll have the opportunity to bring your culinary passion to life with a creative menu and a supportive team.We are a family-run business based in Virginia Water, Surrey, offering a full-time, permanent...


  • Virginia Water, United Kingdom Lanesra Technical Recruitment Ltd Full time

    Job OpportunityLanesra Technical Recruitment Ltd is seeking a highly skilled professional to fill the position of Construction Site Director. As a senior member of our team, you will be responsible for overseeing the safe management of operational activities on all projects, ensuring that Health, Safety, and Environmental (HSE) requirements, programmatic...

  • Store Director

    6 days ago


    Virginia Water, United Kingdom Moss Full time

    About UsMoss is a leading menswear brand, renowned for its expertise in tailoring and considered clothing. Our vision is to be admired for our craft, experience, and sustainability.We're not just a brand; we're 'Styling individuals for moments that matter.' Whether it's a one-off outfit or a custom piece, we're committed to delivering exceptional customer...

  • Sales Director

    1 day ago


    Virginia Water, United Kingdom Brook Street UK Full time

    Job OpportunityWe are seeking an experienced Sales Manager to join our team in Virginia Water. This is an exciting opportunity to leverage your skills and experience to drive business growth and success.The successful candidate will be responsible for:Establishing and maintaining a strong market presence to achieve maximum revenue growth.Fostering excellent...


  • Virginia Water, United Kingdom Moss Full time

    About Us:Moss has been a leading menswear brand for over 170 years, renowned for its tailored clothing and commitment to sustainability.We're not just a brand; we're a community that empowers individuals to express themselves through fashion.Purpose of the Role:As a Deputy Store Manager Lead, you'll play a key role in shaping the future of our stores. You'll...


  • Virginia Water, United Kingdom Moss Full time

    About UsMoss is more than just a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day – we're for everyone, all the time. With over 170 years of tailoring know-how and considered clothing made for life as we all live it now, we offer a unique shopping experience that sets us apart from other...


  • Virginia Water, United Kingdom Moss Full time

    About YouWe're looking for someone who embodies the Moss aesthetic and values. As a Deputy Manager, you will be an ambassador for our brand, reflecting our commitment to quality, sustainability, and customer satisfaction. You will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a positive and inclusive...


  • Virginia Water, United Kingdom Brook Street UK Full time

    Exciting OpportunityWe are looking for a highly successful and experienced Sales Manager to join our Virginia Water office. As an award-winning Estate Agency, we offer a structured career path up to regional management, with opportunities for recognition and growth.The ideal candidate will thrive in a fast-paced environment and aspire to excel in everything...


  • Virginia Water, United Kingdom CASA CAFFE LTD Full time

    We are looking for someone who is looking for passionate customer-focused front-of-house team member and who is ready to jump into any job required. As a part of our front-of-house team, you will create an exciting work atmosphere and do whatever it takes to get the job done. You will be responsible for making sure every guest has the best experience you...

  • Sales Director

    4 weeks ago


    Virginia Water, United Kingdom Brook Street UK Full time

    **Exciting Opportunity in Virginia Water**We are seeking a highly successful and experienced Sales Manager to join our award-winning Estate Agency client in Virginia Water.The ideal candidate will thrive on recognition, aspire to excel in everything they do, and be part of a highly successful and expanding Estate Agency with a structured career path up to...


  • Virginia Water, United Kingdom Brook Street UK Full time

    Key ResponsibilitiesAs a sales director in our residential property team, you will be responsible for driving sales growth, increasing market share, and delivering exceptional customer service.You will lead a high-performing team, providing guidance, support, and coaching to ensure they meet their targets and exceed expectations.An important aspect of the...


  • Virginia Water, United Kingdom Moss Full time

    About UsMoss is a premium menswear brand with a rich heritage spanning over 170 years. Our commitment to crafting exceptional clothing and providing excellent customer experiences has earned us a loyal following.We believe in empowering our customers to express themselves through fashion, whether it's a special occasion or everyday wear.As a values-driven...


  • Virginia Water, United Kingdom Brook Street UK Full time

    Become a part of our dynamic team as a Sales Manager in Virginia Water! We are looking for a highly motivated and experienced sales professional to join our team.The ideal candidate will have previous Estate Agency and customer services experience, be target driven and tenacious, with demonstrable evidence of achievements. Your key responsibilities will...


  • Virginia Water, United Kingdom Brook Street Full time

    Job Description:A successful Sales Manager is required to lead our Estate Agency team in Virginia Water. The ideal candidate will have a proven track record in sales and customer service, with experience in managing a team. They must be target-driven, tenacious and able to demonstrate excellent communication and leadership skills.Responsibilities:- Lead a...

  • Trainee Estate Agent

    6 months ago


    Virginia Water, United Kingdom The Chancellors Group of Estate Agents Ltd Full time

    This is a fantastic opportunity to join our Virginia Water Branch as an Estate Agent within our sales team. Previous Estate Agency experience is not essential as all training will be provided specifically tailored towards sales and the current property market. If you enjoy recognition and strive to be the best at everything you do then this is the perfect...


  • Virginia Water, United Kingdom Brook Street UK Full time

    About the RoleWe are seeking a highly successful and experienced Sales Manager to join our Virginia Water office.This is an exciting opportunity for someone who thrives on recognition, aspires to excel in everything they do, and wants to be part of a highly successful and expanding Estate Agency with a structured career path up to regional management.Key...


  • Virginia Water, United Kingdom Brook Street NMR Full time

    Job DescriptionBrook Street NMR is seeking a highly experienced and successful Sales Manager to join their Virginia Water office.About the RoleThis exciting opportunity offers the chance to excel in a fast-paced Estate Agency environment, with a focus on achieving significant market share growth and revenue maximization.The ideal candidate will possess...