Customer Experience Director
1 day ago
We're a forward-thinking menswear brand that's passionate about creating clothes that make a difference. With over 170 years of tailoring expertise, we've built a reputation for quality, style, and sustainability.
The JobWe're looking for a Customer Experience Director to join our team. As a key member of our leadership group, you'll play a vital role in shaping the future of our business and ensuring we continue to deliver exceptional customer experiences.
Your Key Responsibilities- Develop Customer-Led Strategies: Analyze customer feedback and sales data to identify opportunities for growth and implement strategies to drive sales revenue.
- Lead the Team: Develop and motivate a high-performing team, providing coaching and guidance to ensure employees achieve their full potential.
- Improve Operational Efficiency: Streamline processes and implement systems to optimize store performance, reducing waste and improving productivity.
- Maintain High Standards: Ensure the store environment is clean, safe, and well-maintained, adhering to all stock control procedures.
- Proven Track Record: Demonstrated experience in driving sales growth, leading high-performing teams, and improving operational efficiency.
- Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and suppliers.
- Technical Skills: Proficiency in global fashion trends, inclusive tailoring, and retail operations, with knowledge of data analytics and business intelligence tools.
- Competitive Salary: £48,000 - £58,000 per annum (dependent on experience).
- Bonus Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Employee Discount: 70% discount across all Moss stores.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
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