Deputy Store Manager

1 day ago


Virginia Water, United Kingdom Moss Full time
About Us

Moss is a pioneering menswear brand with a rich history spanning over 170 years. We've evolved from being a simple tailor to becoming a lifestyle brand that styles individuals for life's meaningful moments.

Our vision is to be admired for our craftsmanship, expertise, and commitment to sustainability. We strive to create a positive impact and leave a lasting legacy that inspires future generations.

Purpose of the Role

You will be instrumental in helping the Store Manager achieve store performance goals by guiding and motivating colleagues to deliver exceptional customer experiences.

As a Deputy Store Manager, you will embody the Moss spirit by showcasing outstanding in-store customer experience, supporting the Store Manager in driving high productivity, and developing a high-performance culture.

Your focus will be on utilizing sales and customer data to inform your interactions, ensuring every decision contributes to our collective success and customer satisfaction.

The estimated salary for this role is £45,000-£65,000 per year, depending on experience and qualifications.

Key Responsibilities
  1. Deliver exceptional customer experiences and drive business growth
  2. Support the Store Manager in driving high productivity and creating a high-performance culture
  3. Develop and coach team members to improve their skills and knowledge
  4. Utilize sales and customer data to inform interactions and make informed decisions
Requirements
  • Experience in retail operations and customer service
  • Knowledge of global fashion trends and inclusive tailoring
  • Data analytics skills to leverage sales and performance insights
  • Strong communication and relationship-building skills
Benefits
  • Employee discount: 70% off all Moss products
  • Team reward pay scheme: generous bonus scheme paying up to 15% of monthly salary
  • Season ticket loan: financial support for commuting
  • Cycle to work scheme: encouraging eco-friendly travel

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