Moss Store Operations Leader

3 weeks ago


Virginia Water, United Kingdom Moss Full time
About Us
Moss is a dynamic and forward-thinking menswear brand that prides itself on its commitment to quality, craftsmanship, and customer satisfaction. With over 170 years of experience in the industry, we have established ourselves as a leader in the field, providing exceptional products and services to our valued customers.

Purpose of the Role
This is an exciting opportunity to join our team as a Deputy Manager, where you will play a key role in assisting the Store Manager, leading all aspects of store performance, and ensuring a consistent customer journey. As an ambassador for the Brand, you will possess people skills and a high level of operational efficiency, commercially driving the business forward.

Key Responsibilities
* Develop and implement strategies to improve customer experience and increase sales revenue.
* Lead and develop the team, conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement.
* Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
* Maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.

About You
You are an inspirational role model who reflects the aesthetic of Moss through personal style and presentation. You possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. You consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Life Insurance: Providing peace of mind for colleagues.

Estimated Salary Range: £55,000 - £70,000 per annum.

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