Store Performance Leader

3 weeks ago


Virginia Water, United Kingdom Moss Full time
About Us

Moss is a menswear brand that has been around for over 170 years. We're not just about selling suits, we're about styling individuals for moments that matter. Our vision is to be admired for our craft, experience, and sustainability.

We're committed to creating a positive impact and leaving a lasting legacy. Our shared values encourage us to trust each other, think creatively, and work collaboratively to achieve success.

Purpose of the Role

You will play a key role assisting the Store Manager in leading all aspects of store performance. Your goal is to continually guide and motivate colleagues to deliver exceptional customer experiences and drive business growth.

As a leader, you will showcase an outstanding in-store customer experience by putting the customer at the forefront of everything you do. You will support the Store Manager in driving high productivity and creating an environment where the team strives to achieve and exceed sales targets.

You will also lead and develop the team, conducting regular coaching and feedback sessions to cultivate a high-performance culture. You will utilize sales and customer data to inform your interactions and ensure every decision enhances our collective success and customer satisfaction.

The estimated salary for this role is £40,000-£60,000 per year, depending on experience and qualifications.

Key Responsibilities
  1. Lead the team to deliver exceptional customer experiences and drive business growth
  2. Support the Store Manager in driving high productivity and creating a high-performance culture
  3. Develop and coach team members to improve their skills and knowledge
  4. Utilize sales and customer data to inform interactions and make informed decisions
Requirements
  • Experience in retail operations and customer service
  • Knowledge of global fashion trends and inclusive tailoring
  • Data analytics skills to leverage sales and performance insights
  • Strong communication and relationship-building skills
Benefits
  • Employee discount: 70% off all Moss products
  • Team reward pay scheme: generous bonus scheme paying up to 15% of monthly salary
  • Season ticket loan: financial support for commuting
  • Cycle to work scheme: encouraging eco-friendly travel


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