Retail Operations Manager

1 day ago


Virginia Water, United Kingdom Moss Full time
About Us

Moss is a pioneering menswear brand that has been perfecting the art of tailoring for over 170 years. We're committed to creating clothes that not only look great but also have a lasting impact on the world around us.

The Role

We're seeking an experienced Retail Operations Manager to join our team. As a key member of our leadership group, you'll play a vital role in shaping the future of our business and ensuring we continue to deliver exceptional customer experiences.

Your Key Responsibilities
  • Drive Sales Growth: Analyze sales data and customer feedback to identify opportunities for growth and implement strategies to drive sales revenue.
  • Lead the Team: Develop and motivate a high-performing team, providing coaching and guidance to ensure employees achieve their full potential.
  • Improve Operational Efficiency: Streamline processes and implement systems to optimize store performance, reducing waste and improving productivity.
  • Maintain High Standards: Ensure the store environment is clean, safe, and well-maintained, adhering to all stock control procedures.
Requirements
  • Proven Track Record: Demonstrated experience in driving sales growth, leading high-performing teams, and improving operational efficiency.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and suppliers.
  • Technical Skills: Proficiency in global fashion trends, inclusive tailoring, and retail operations, with knowledge of data analytics and business intelligence tools.
What We Offer
  • Competitive Salary: £42,000 - £52,000 per annum (dependent on experience).
  • Bonus Scheme: Generous bonus scheme, paying up to 12% of your gross monthly salary each month.
  • Employee Discount: 60% discount across all Moss stores.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.


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