Customer Service Professional
2 days ago
We are a thriving security specialist seeking a Night Owl looking for a career within our continuously growing operation.
As a Customer Service Executive within our alarm activation team, you will become a key member of our business managing activations, raising responses, and being the client representative ensuring all measures are actioned.
You will develop, grow, and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.
The nature of our business within the alarm activation team requires the staff to work on a 4 on 4 off rota from 19:00 - 07:00.
- We offer an annual bonus scheme with up to 10% extra pay.
- You will have 20 days annual leave entitlement with bank holidays.
- We provide Life Insurance.
- Free onsite parking is available.
- A company pension scheme is in place.
- Join a fantastic company culture working towards a joint goal.
- Managing customer relationships, arranging quotes, and relationship management.
- Reviewing customer cases and issuing responses.
- Dealing with inbound customer enquiries.
- The processing and action of work orders compiled by our clients.
- Managing a portfolio of client requests and providing aftercare.
- Dealing with invoice queries and issuing customer invoices.
- General administration duties.
- Handling complaints in accordance with the agreed escalation process.
The salary range for this position is £25,000 - £30,000 per annum (dependent on experience).
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