Customer Service Professional

2 days ago


Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time
About Siamo Group Ltd

We are a thriving security specialist seeking a Night Owl looking for a career within our continuously growing operation.

As a Customer Service Executive within our alarm activation team, you will become a key member of our business managing activations, raising responses, and being the client representative ensuring all measures are actioned.

You will develop, grow, and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.

The nature of our business within the alarm activation team requires the staff to work on a 4 on 4 off rota from 19:00 - 07:00.

  • We offer an annual bonus scheme with up to 10% extra pay.
  • You will have 20 days annual leave entitlement with bank holidays.
  • We provide Life Insurance.
  • Free onsite parking is available.
  • A company pension scheme is in place.
  • Join a fantastic company culture working towards a joint goal.
Key Responsibilities:
  • Managing customer relationships, arranging quotes, and relationship management.
  • Reviewing customer cases and issuing responses.
  • Dealing with inbound customer enquiries.
  • The processing and action of work orders compiled by our clients.
  • Managing a portfolio of client requests and providing aftercare.
  • Dealing with invoice queries and issuing customer invoices.
  • General administration duties.
  • Handling complaints in accordance with the agreed escalation process.

The salary range for this position is £25,000 - £30,000 per annum (dependent on experience).



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