Customer Relationship Manager
10 hours ago
Siamo Recruitment, a leading recruitment agency, has partnered with a reputable firm in the security field. The company manages a large portfolio of commercial properties, ensuring site safety is managed and effectively supported.
About the Opportunity- Estimated salary: £28,000 - £32,000 per annum
The successful candidate will be responsible for managing customer and site requirements, alongside the scheduling of internal engineers to support queries from a help point of view. Key responsibilities include:
Key Responsibilities:- Managing customer relationships, arranging quotes, and relationship management
- Dealing with inbound customer enquiries
- Processing and actioning work orders compiled by clients
- Managing a portfolio of client requests and providing aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling complaints in accordance with the agreed escalation process
To succeed in this role, you will need:
Required Skills and Qualifications:- Previous experience within an administrative or customer service role
- Natural confidence as a communicator with the ability to build secure relationships
- A progressive and professional mindset with a desire to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent attention to detail
- Competence in Microsoft Office and Outlook
- Able to multitask and prioritise workload
- Full UK Driving License
This is an excellent opportunity to develop your career in administration and customer service.
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