Customer Support Manager

4 days ago


Malmesbury, Wiltshire, United Kingdom Siamo Recruitment a division of Siamo Group Full time
Job Title:

Customer Support Manager

About the Role:

We are seeking a passionate and dedicated Customer Support Manager to join our alarm activation team. As a key member of our team, you will be responsible for developing and maintaining relationships with our clients, providing exceptional customer service, and managing customer queries.

Responsibilities:
  1. Manage customer relationships and provide ongoing support
  2. Arrange quotes and relationship management
  3. Deal with inbound customer enquiries
  4. Process work orders and manage client requests
  5. Issue customer invoices and handle queries
  6. Perform general administration duties
  7. Handle complaints in accordance with our escalation process
Requirements:
  1. Previous experience in an administrative or customer service role
  2. Natural communication skills with the ability to build secure relationships
  3. A professional mindset with a desire to grow and develop
  4. Experience with invoicing or customer queries is advantageous
  5. Excellent attention to detail and organizational skills
  6. Competent in Microsoft Office and Outlook
  7. Able to multitask and prioritize workload
  8. Full UK driving license
Benefits:
  • 10% annual bonus scheme
  • 20 day annual leave entitlement with bank holidays
  • Life insurance
  • Free onsite parking
  • Company pension scheme
  • Fantastic company culture working towards a joint goal
Salary:

£25,000 - £30,000 per annum (dependent on experience)



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