Customer Support Manager
4 days ago
Customer Support Manager
About the Role:We are seeking a passionate and dedicated Customer Support Manager to join our alarm activation team. As a key member of our team, you will be responsible for developing and maintaining relationships with our clients, providing exceptional customer service, and managing customer queries.
Responsibilities:- Manage customer relationships and provide ongoing support
- Arrange quotes and relationship management
- Deal with inbound customer enquiries
- Process work orders and manage client requests
- Issue customer invoices and handle queries
- Perform general administration duties
- Handle complaints in accordance with our escalation process
- Previous experience in an administrative or customer service role
- Natural communication skills with the ability to build secure relationships
- A professional mindset with a desire to grow and develop
- Experience with invoicing or customer queries is advantageous
- Excellent attention to detail and organizational skills
- Competent in Microsoft Office and Outlook
- Able to multitask and prioritize workload
- Full UK driving license
- 10% annual bonus scheme
- 20 day annual leave entitlement with bank holidays
- Life insurance
- Free onsite parking
- Company pension scheme
- Fantastic company culture working towards a joint goal
£25,000 - £30,000 per annum (dependent on experience)
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