Customer Service Scheduler
2 days ago
We have partnered with a dynamic company in the security field to find a highly skilled Scheduling Administrator. This role involves managing customer and site requirements, while coordinating internal engineers' schedules to address customer queries.
Job Details:The estimated salary range for this role is £25,000 - £30,000 per annum, and you can expect a competitive package including annual bonus scheme, 20 day annual leave entitlement, life insurance, free onsite parking, and company pension scheme.
Responsibilities:As the Scheduling Administrator, you will be responsible for:
- Managing customer relationships, arranging quotes and relationship management
- Dealing with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of client requests and providing aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process
To excel in this role, you will need:
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent attention to detail
- Competent in Microsoft Office and Outlook
- Able to multitask and prioritise workload
- Full UK Driving License
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