Customer Service Scheduler

2 days ago


Malmesbury, Wiltshire, United Kingdom Siamo Recruitment a division of Siamo Group Full time

We have partnered with a dynamic company in the security field to find a highly skilled Scheduling Administrator. This role involves managing customer and site requirements, while coordinating internal engineers' schedules to address customer queries.

Job Details:

The estimated salary range for this role is £25,000 - £30,000 per annum, and you can expect a competitive package including annual bonus scheme, 20 day annual leave entitlement, life insurance, free onsite parking, and company pension scheme.

Responsibilities:

As the Scheduling Administrator, you will be responsible for:

  • Managing customer relationships, arranging quotes and relationship management
  • Dealing with inbound customer enquiries
  • The processing and action of work orders compiled by their clients
  • Managing a portfolio of client requests and providing aftercare
  • Dealing with invoice queries and issuing customer invoices
  • General administration duties
  • Handling of complaints in accordance with the agreed escalation process
Qualifications and Requirements:

To excel in this role, you will need:

  • Previous exposure within an administrative or customer service role is essential
  • Naturally a confident communicator with the ability to build secure relationships
  • A progressive and professional mindset with the want to grow
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent attention to detail
  • Competent in Microsoft Office and Outlook
  • Able to multitask and prioritise workload
  • Full UK Driving License


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