Customer Service Representative

3 weeks ago


Malmesbury, Wiltshire, United Kingdom KSB Recruitment Full time
Front Desk Role

We are looking for a skilled and efficient Receptionist to join our client's team in Malmesbury. As a key member of the front desk team, you will be responsible for delivering excellent customer service, managing guest arrivals and departures, and handling bookings with professionalism and accuracy.

Job Description:

The ideal candidate will have previous experience in hospitality or customer service, with a proven track record of providing outstanding customer service and handling multiple tasks simultaneously. You will also need to possess strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:
  • Provide exceptional customer service, responding to guest requests promptly and professionally.
  • Manage guest check-ins and check-outs, ensuring a seamless experience.
  • Handle bookings over the phone and in person with confidence and efficiency.
  • Maintain a clean and presentable reception area.
  • Support with administrative tasks as required.

Benefits:

  • A competitive annual salary of £26,000 - £28,000, depending on experience.
  • A full-time position, 40 hours per week.
  • Discounted or free food, employee discounts, and gym membership.
  • A supportive and welcoming work environment.
  • Schedule: 8-hour shifts, including weekends.
  • Opportunities for overtime.


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