Customer Service Portfolio Manager

1 month ago


Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

We are looking for a passionate Customer Service Executive to join our alarm activation team at Siamo Group Ltd, one of the UK's leaders in property and site security.

As a key member of our team, you will develop, grow, and maintain a portfolio of clients, effectively managing the customer journey from a security and advice point of view. Your primary objective will be to deliver exceptional customer experiences, ensuring client satisfaction and loyalty.

The ideal candidate for this role will be a confident communicator with excellent interpersonal skills, able to build strong relationships with clients. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure seamless communication throughout the customer lifecycle.

You will be responsible for managing customer relationships, arranging quotes, and relationship management, as well as dealing with inbound customer enquiries, processing and actioning work orders compiled by clients, and providing aftercare services. Additionally, you will handle invoice queries and issue customer invoices, perform general administration duties, and manage complaints in accordance with our agreed escalation process.

To succeed in this role, you will need previous experience within an administrative or customer service role, naturally possess excellent communication skills, and have a progressive and professional mindset with a desire to grow. Previous experience with invoicing or customer queries would be advantageous, as would competence in Microsoft Office and Outlook, as well as the ability to multitask and prioritize workload. A full UK Driving License is also required.

This is an exciting opportunity for a customer-focused individual to join our dynamic team and contribute to delivering exceptional results. We offer a competitive salary, 10% annual bonus scheme, 20 days annual leave entitlement with bank holidays, life insurance, free onsite parking, company pension scheme, and the chance to join a fantastic company culture all working towards a joint goal.

Earning an estimated £35,000 - £40,000 per annum, you will be rewarded for your hard work and dedication to delivering outstanding customer experiences.



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