Customer Experience Specialist
2 days ago
Job Description: Service Operations Coordinator
About Us:
Siamo Group is a thriving firm that provides specialist services within the security field. Our team manages a large portfolio of commercial properties, ensuring site safety is managed and supported effectively.
Job Summary:
This is a dynamic role that involves effective management of customer and site requirements, as well as the scheduling of internal engineers to support customer queries.
Key Responsibilities:
- Managing customer relationships and coordinating schedules
- Supporting clients' engineers and their customers
- Effective workload management and prioritization
- Maintaining a positive customer experience
Benefits:
- A hybrid working pattern offering 3 days working from home
- An annual bonus scheme
- 20 day annual leave entitlement with bank holidays
- Life insurance
- Free onsite parking
- A company pension scheme
Requirements:
- Demonstrable experience in a similar role
- Excellent communication and interpersonal skills
- Able to provide a positive customer experience
Estimated Salary: £37,500 - £42,000 per annum
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