Customer Retention Leader

4 weeks ago


London, Greater London, United Kingdom SafetyCulture Full time
About the Job
  • The Senior Customer Success Manager will partner with SafetyCulture customers during their onboarding process to ensure long-term success with our platform.
Key Responsibilities
  1. Manage a book of business and maintain retention, net growth, and platform adoption within your portfolio.
  2. Identify growth opportunities through discovery questions and creative problem-solving to expand the impact of SafetyCulture.
About You
  • You have prior experience as a Customer Success Manager for a SaaS product.
  • You leverage data from various tools to inform and execute strategies that promote product adoption.
  • You are passionate about building lasting relationships with customers and colleagues.
Benefits
  • We offer equity with high growth potential, flexible working arrangements, access to professional development opportunities, and wellbeing initiatives such as subsidised fitness programs and EAP services.
  • We prioritise inclusion, diversity, and creating a sense of belonging in the workplace.


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Retention Specialist - MedTech Solution ProviderWe are seeking a Customer Retention Specialist to join our MedTech scale-up and lead the Customer Success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...


  • London, Greater London, United Kingdom BlueOptima group Full time

    Customer Success LeaderWe are looking for a seasoned professional to take on the role of Global Head of Customer Retention at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives revenue growth and customer loyalty.The ideal candidate will have a...


  • London, Greater London, United Kingdom Fella and Jones Full time £45,000

    Job DescriptionWe are seeking a talented Customer Retention Specialist to join our team at Fella and Jones. The ideal candidate will have experience in retention marketing, CRM, or lifecycle marketing, preferably in the fashion/e-commerce industry.Key responsibilities include:Retention Strategy: Design and implement retention strategies across CRM, email,...


  • London, Greater London, United Kingdom RedCat Solutions Ltd Full time

    At RedCat Solutions Ltd, we are seeking a seasoned Lead Customer Retention Manager to play a pivotal role in driving revenue growth and reducing customer churn. This strategic position requires someone with extensive experience in CRM / customer retention roles at subscription-based businesses.The ideal candidate will have a proven track record of success in...


  • London, Greater London, United Kingdom Allies Group Pte Ltd Full time

    About the JobWe are seeking an experienced Customer Retention Specialist to join our team at Allies of Skin. As a key contributor to our CRM strategy, you will be responsible for developing and implementing programs to drive customer retention and loyalty.Duties and ResponsibilitiesDesign and execute Campaigns to engage customers and increase loyalty.Work...


  • London, Greater London, United Kingdom Avepoint Full time

    Welcome to AvePoint, a global leader in data management and data governance!We're looking for a skilled Sales Growth Strategist to join our team as a Sr Mid-Market Account Manager.This role involves developing and executing strategies to drive revenue growth, cultivate strategic relationships with key decision-makers within our existing customer base, and...


  • London, Greater London, United Kingdom Darktrace Ltd Full time

    About the RoleThis is an exciting opportunity to join Darktrace Ltd as a Customer Success Director, leading our UK&I Customer Success team. As a key member of our EMEA leadership team, you will be responsible for driving customer satisfaction and retention, while collaborating with regional Sales and Renewals teams to ensure customers see the full value of...


  • London, Greater London, United Kingdom SoftConstruct Full time

    Job SummaryWe are seeking a highly motivated Customer Retention Specialist to join our team at SoftConstruct. As a key member of our UK operations, you will be responsible for developing and implementing effective CRM strategies and campaigns to drive growth in the UK market.About the RoleDevelop and implement a comprehensive CRM strategy that aligns with...


  • London, Greater London, United Kingdom Acquire Full time

    Job DescriptionWant to drive customer engagement for a rapidly scaling renewable energy provider?We are revolutionising how people interact with their energy supplier. We seek a Customer Marketing/CRM Manager to evolve our retention strategy and drive customer advocacy through data-driven marketing campaigns.As part of our growing team, you will own the...


  • London, Greater London, United Kingdom Weezevent Full time

    Weezevent is looking for a Customer Retention Strategist to join our team in the UK. As a key member of our team, you will be responsible for developing and implementing strategies to retain existing customers and drive long-term revenue growth.With a strong focus on customer satisfaction, you will work closely with our clients to understand their needs and...


  • London, Greater London, United Kingdom Growth & Company Full time

    Growth & Company, a VC-backed consumer business, is seeking an experienced professional to lead their Retention and Customer Loyalty efforts.As a key member of the CRM team, you will be responsible for developing and executing marketing strategies that drive customer retention and revenue growth. Your expertise in data-driven initiatives will enable you to...


  • London, Greater London, United Kingdom Fortive Corporation Full time

    Fortive Corporation is looking for a seasoned Customer Retention Manager to lead our renewal efforts in Brazil. In this critical role, you will be responsible for driving renewal growth, minimizing customer loss, and delivering exceptional customer experiences.The ideal candidate will have experience in customer success, account management, or sales within...


  • London, Greater London, United Kingdom Userled Full time

    Customer Retention and Growth SpecialistUserled is seeking an experienced Customer Retention and Growth Specialist to join our Customer Success team. In this role, you will be responsible for developing and executing strategies to drive customer retention, growth, and advocacy.You will work closely with our sales team to identify new business opportunities...


  • London, Greater London, United Kingdom 3Search Full time

    Senior CRM ManagerAre you a seasoned professional seeking a new challenge? We are working with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. With a globally recognised loyalty programme and a commitment to data-driven insights, our client provides a platform to create meaningful customer connections and...


  • London, Greater London, United Kingdom 剔偉 Full time

    About TRIMTRIM is a well-established wellness brand, known for its high-quality functional drinks and supplements. Founded by Olivia and Daniel, TRIM has become synonymous with calm, much like Red Bull is with energy.The JobWe are looking for an exceptional E-commerce Growth Lead to join our team. In this role, you will be responsible for leading our...


  • London, Greater London, United Kingdom 3Search Full time

    We are seeking a Customer Retention Specialist to join our team at 3Search, a leading innovator in the publishing industry.About the JobThe successful candidate will be responsible for managing customer communication plans and developing automated programs to drive subscriber growth.Salary: £50,000 p/a (£250 per day)Location: Central LondonThe ideal...


  • London, Greater London, United Kingdom Craft Gin Club Full time

    About UsCraft Gin Club is the UK's no.1 spirit subscription business, delivering a surprise box packed with craft spirits, mixers, and foodie treats every month.The Job DescriptionDevelop and implement CRM strategies to drive customer engagement and retention.Liaise with internal stakeholders to ensure seamless campaign execution.Analyse data insights to...


  • London, Greater London, United Kingdom BELSTAFF Full time

    BELSTAFF is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey.Job DescriptionWe are currently searching for a Customer Retention Strategist to join our team. The ideal candidate will focus on...


  • London, Greater London, United Kingdom Board Intelligence Full time

    **Join Our Team**We are excited to announce an exciting opportunity for a Customer Retention and Growth Strategist to join our team at Board Intelligence. As a key member of our Customer team, you will be responsible for developing and implementing strategies to drive customer retention and growth.You will work closely with our Head of Customer Success to...


  • London, Greater London, United Kingdom CV-Library Full time

    The estimated salary for this role is £25,000 - £35,000 per annum.About the RoleWe are seeking a highly skilled Sales and Customer Retention Specialist to join our team at Lampton Leisure. As a Sales Consultant, you will be responsible for driving member retention and ensuring that customers are at the forefront of all we do.Make outbound telephone calls...