Customer Retention Strategist

3 days ago


London, Greater London, United Kingdom Growth & Company Full time

Growth & Company, a VC-backed consumer business, is seeking an experienced professional to lead their Retention and Customer Loyalty efforts.

As a key member of the CRM team, you will be responsible for developing and executing marketing strategies that drive customer retention and revenue growth. Your expertise in data-driven initiatives will enable you to create personalized customer journeys across email, digital channels, and beyond.

This role requires a strong analytical mindset, with experience in analyzing customer behavior and segments to identify opportunities for growth. You will work closely with the Head of Digital Marketing to develop and execute strategies that increase customer lifetime value and achieve revenue goals.

Responsibilities:

  • Develop and lead the retention strategy, designing innovative initiatives that drive customer loyalty and lifetime value.
  • Analyze customer behavior and segments to define key metrics for identifying opportunities for growth.
  • Build and execute personalized customer journeys across email, digital channels, and beyond to enhance the customer experience.
  • Work cross-functionally with email, online marketing, creative, and trading teams to develop and execute strategies that increase customer lifetime value.

The ideal candidate has relevant experience in a marketing role in a consumer goods business, with a passion for e-commerce and performance improvements. Experience with SQL, BigQuery, and Google Analytics is a plus.

What We Offer:

  • A competitive salary range of £80,000 - £110,000 per annum, based on experience.
  • A benefits package that includes a generous bonus structure and hybrid working environment.
  • The opportunity to work alongside a fun and industry-leading team in Central London.


  • London, Greater London, United Kingdom Weezevent Full time

    Weezevent is looking for a Customer Retention Strategist to join our team in the UK. As a key member of our team, you will be responsible for developing and implementing strategies to retain existing customers and drive long-term revenue growth.With a strong focus on customer satisfaction, you will work closely with our clients to understand their needs and...


  • London, Greater London, United Kingdom BELSTAFF Full time

    BELSTAFF is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey.Job DescriptionWe are currently searching for a Customer Retention Strategist to join our team. The ideal candidate will focus on...


  • London, Greater London, United Kingdom Growth & Company Full time

    Job Title: Customer Retention and Loyalty StrategistJob Description:Growth & Company, a leading fashion business based in London, is seeking a skilled professional to lead their customer retention and loyalty efforts. The successful candidate will be responsible for developing and executing strategies that drive customer loyalty and increase revenue...


  • London, Greater London, United Kingdom Vortexa Full time

    Are you looking for a challenging role that will allow you to make a significant impact in the energy industry? Do you have a passion for customer retention and contract management?About the RoleWe are seeking an experienced Customer Retention Strategist to join our team in the EMEA region. As a key member of our commercial operations team, you will be...


  • London, Greater London, United Kingdom Board Intelligence Full time

    **Join Our Team**We are excited to announce an exciting opportunity for a Customer Retention and Growth Strategist to join our team at Board Intelligence. As a key member of our Customer team, you will be responsible for developing and implementing strategies to drive customer retention and growth.You will work closely with our Head of Customer Success to...


  • London, Greater London, United Kingdom Acquire Full time

    Job Description:We are seeking an experienced Sneaker Retention Strategist to join our team at Acquire. As a key member of our retention team, you will be responsible for developing and implementing strategic plans to drive customer engagement and retention.Key Responsibilities:Develop and execute comprehensive customer journey strategies to increase...


  • London, Greater London, United Kingdom Fella and Jones Full time

    Job Title: Customer Experience StrategistEstimated Salary: $80,000 - $100,000 per yearAbout Fella & JonesFella & Jones is partnered with a premium women's wear brand to provide top-notch services. The company is looking for a talented customer experience strategist to join their team.Key Responsibilities:Retention Strategy Design: Develop and implement...


  • London, Greater London, United Kingdom 3Search Full time

    Senior CRM ManagerAre you a seasoned professional seeking a new challenge? We are working with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. With a globally recognised loyalty programme and a commitment to data-driven insights, our client provides a platform to create meaningful customer connections and...


  • London, Greater London, United Kingdom 剔偉 Full time

    About TRIMTRIM is a well-established wellness brand, known for its high-quality functional drinks and supplements. Founded by Olivia and Daniel, TRIM has become synonymous with calm, much like Red Bull is with energy.The JobWe are looking for an exceptional E-commerce Growth Lead to join our team. In this role, you will be responsible for leading our...


  • London, Greater London, United Kingdom Scoro Software Full time

    **Customer Success Job Description:**We are seeking a Customer Success Strategist to join our UK or Baltics team at Scoro Software. In this role, you will develop and execute strategies to drive customer success, adoption, and retention.As a Customer Success Strategist, you will identify risks and opportunities across your client list, drive product...


  • London, Greater London, United Kingdom The School of Life Full time

    The School of Life is seeking a highly skilled Retention and Engagement Specialist to join their team. In this role, you will be responsible for driving subscriber activation and retention, creating personalised customer experiences that drive loyalty and long-term engagement.About the RoleWe are looking for someone who is highly numerate, analytical, and...


  • London, Greater London, United Kingdom Natterbox Limited Full time

    As a Customer Experience Strategist at Natterbox Limited, you will play a pivotal role in driving customer satisfaction and retention. With 4+ years of experience in sales, account management, consulting, or customer success, you will develop and implement strategies to enhance customer adoption, growth, and retention.Job SummaryWe are seeking a highly...


  • London, Greater London, United Kingdom The Access Group Full time

    Job Description: Customer Experience StrategistWe are seeking an experienced Customer Experience Strategist to join our team. In this critical role, you will be responsible for developing and implementing strategic plans to drive customer satisfaction, retention, and growth.As a key member of our team, you will collaborate with stakeholders to identify...


  • London, Greater London, United Kingdom Healf Full time

    Job DescriptionWe are seeking an experienced Customer Experience Strategist to lead our retention efforts and drive business growth. The ideal candidate will have a deep understanding of customer retention and be able to think creatively to solve complex problems.In this role, you will oversee the ideation, planning, and execution of Healf's retention...


  • London, Greater London, United Kingdom Accruent Full time

    Succeed as a Customer Success StrategistThe estimated salary for this role is $110,000 - $140,000 per year.This Customer Success Strategist position at Accruent offers a unique opportunity to drive business growth through strategic customer engagement. By leveraging data analytics and tools, you will build a proactive digital communication strategy that...


  • London, Greater London, United Kingdom Flight Centre Travel Group Full time

    As a Customer Success Strategist, you'll be responsible for developing and executing strategies to drive customer profitability, retention, and growth.**Job Overview:**We're seeking an experienced professional to join our team as a Customer Success Strategist. In this role, you'll maintain close relationships with existing clients, review their business...


  • London, Greater London, United Kingdom Metaview Global Limited Full time

    Metaview Global Limited is a Series A startup founded by experienced industry professionals, aiming to revolutionize hiring workflows with an AI-first platform. We're seeking a talented Customer Success team member to partner with key customers, ensuring seamless experiences on our platform and driving retention and growth.The RoleAs a Customer Success...


  • London, Greater London, United Kingdom Mindful Chef Ltd. Full time

    Job DescriptionWe are seeking a talented Email and Retention Expert to join our team at Mindful Chef Ltd. as a Digital CRM Strategist. This is an exciting opportunity to drive retention, winback, and sales performance through email, SMS, and push notification programs.ResponsibilitiesDevelop and implement email marketing strategies that drive retention and...


  • London, Greater London, United Kingdom Sitetracker Full time

    Job DescriptionThe Customer Success Strategist will play a critical role in ensuring our customers achieve their business goals through effective utilization of our platform. The ideal candidate will have experience in customer success, sales strategy, and relationship management.Key Responsibilities:Develop and implement customer success plans to drive...


  • London, Greater London, United Kingdom Avepoint Full time

    Welcome to AvePoint, a global leader in data management and data governance!We're looking for a skilled Sales Growth Strategist to join our team as a Sr Mid-Market Account Manager.This role involves developing and executing strategies to drive revenue growth, cultivate strategic relationships with key decision-makers within our existing customer base, and...