Customer Retention Specialist

3 weeks ago

London, Greater London, United Kingdom Avepoint Full time

Welcome to AvePoint, a global leader in data management and data governance

We're looking for a skilled Sales Growth Strategist to join our team as a Sr Mid-Market Account Manager.

This role involves developing and executing strategies to drive revenue growth, cultivate strategic relationships with key decision-makers within our existing customer base, and maximize growth opportunities through cross-selling within medium-sized enterprise customers.

As a high-impact contributor in a fast-expanding industry, you will use your consultative sales approach to nurture existing client partnerships, lead and drive existing customer renewal sales cycles, and manage the full sales cycle, including partnering with SEs, CSMs, and TAMs on technical demonstrations and negotiations.

You will be responsible for:

  • Developing and executing strategies to drive revenue growth.
  • Cultivating strategic relationships with key decision-makers within our existing customer base.
  • Maximizing growth opportunities through cross-selling within medium-sized enterprise customers.

To succeed in this role, you will need to have:

  • 4+ years of sales experience in the B2B space.
  • In-depth knowledge and practical experience with Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics, showcasing the ability to drive and achieve revenue goals.
  • Consistent quota attainment and proven success landing net-new logos and/or expanding in existing ones.
  • Proven track record of pipeline generation, including prospecting and qualifying accounts.
  • Previous Sales Methodology training (e.g., MEDDIC, SPIN, Challenger Sales).

We offer:

  • Competitive market-based compensation: £70,000 - £90,000 per year.
  • Work-life balance through a hybrid working model.
  • Career progression and internal mobility opportunities.
  • Tuition Reimbursement Program up to £10,000 per year.
  • Pension and BUPA Healthcare.
  • Employee Referral Program.
  • Company-sponsored events / regular team-building events.
  • Ride to Work Scheme.
  • 30 PTO/Year, plus all bank holidays and access to AvePoint holidays.

Please note that this role is based in the Greater London Area, and we only accept applications from candidates based there due to office-based contract requirements.

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