Customer Experience Manager

4 weeks ago


Belfast, United Kingdom Entain Group Full time
Achieve Excellence in Customer Service

We are looking for a dedicated Retail Customer Service Executive to lead our team in delivering exceptional customer experiences at Entain Group. As a key holder, you'll be responsible for opening and closing the shop, and working a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week.

About the Job:

  • This is an excellent opportunity to build strong relationships and communicate effectively with customers and colleagues.
  • As a Retail Customer Service Executive, you'll be responsible for demonstrating products and betting terminals to customers, taking bets on various sports and events, and handling customer complaints with empathy and problem-solving skills.

Requirements:

  • Ability to build strong relationships and communicate effectively.
  • Comfort working alone or as part of a team.

Working Patterns:

  • Our shops can be open from Monday to Sunday 8am - 10pm, including weekends and bank holidays.

Benefits:

  • Competitive salary: estimated £25,000 - £35,000 per annum, depending on experience.
  • Optional overtime.
  • Pension scheme.
  • Annual ShareSave.
  • Discounts with retailers.
  • Healthcare.
  • Wellbeing support.


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