Customer Experience Manager
3 weeks ago
A leading fintech marketing and comparison company is seeking an experienced Customer Account Manager to join their team. This is a fantastic opportunity for individuals who want to take ownership of existing accounts, onboard new partners/customers, and develop successful, long-term partnerships.
**Responsibilities:**
* Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
* Effectively negotiate commercial and contractual terms for new and add-on product lines and ongoing accounts
* Liaise and attend customer meetings, conferences, and exhibitions, which may involve some travel within the UK to aid business and organisational development
* Share knowledge with colleagues and assist junior employees as needed
* Develop a good understanding of the market and customers to anticipate future needs, identify, and drive opportunities for growth based on your knowledge of product lines
* Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
**Requirements:**
* Minimum 2-3 years' experience in a customer-facing, account management role, ideally from a technology, consulting, or insurance/financial/utilities product background
* Experience of managing and maximising the profitability of multiple B2B relationships
* Excellent analytical and data interpretation skills
* Proven ability to self-educate
* Superb written and verbal communication skills, able to communicate confidently face-to-face and virtually
The ideal candidate will have a degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector. They will also be able to work effectively in a target-driven environment and have excellent MS Office skills, particularly in Excel.
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