Customer Experience Specialist
3 weeks ago
**About the Role**
VANRATH is seeking an experienced Customer Account Manager to join their team in Belfast. This is a fantastic opportunity for an individual to take ownership of existing accounts, onboard new partners/customers, and develop successful, long-term partnerships.
The ideal candidate will have a minimum of 2-3 years' experience in a customer-facing, account management role, preferably from a technology, consulting, or insurance/financial/utilities product background.
Key Responsibilities:
- Taking ownership of existing accounts and onboarding new partners/customers
- Developing successful, long-term partnerships
- Contributing directly to the success of your accounts through identifying and negotiating new business with existing customers
- Managing multiple customer accounts, meeting with account contacts to maintain effective working relationships
Requirements
- Minimum of 2-3 years' experience in a customer-facing, account management role
- Experience of managing and maximising the profitability of multiple B2B relationships
- Excellent analytical and data interpretation skills
- Excellent skills in MS Office (particularly Excel)
What We Offer
- Salary £28,000 - £35,000 (DOE) + up to 15% bonus
- Excellent benefits including salary review, performance bonuses, and development opportunities
- Hybrid working options available
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