Customer Experience Specialist

3 weeks ago


Belfast, United Kingdom VANRATH Full time

**About the Role**

VANRATH is seeking an experienced Customer Account Manager to join their team in Belfast. This is a fantastic opportunity for an individual to take ownership of existing accounts, onboard new partners/customers, and develop successful, long-term partnerships.

The ideal candidate will have a minimum of 2-3 years' experience in a customer-facing, account management role, preferably from a technology, consulting, or insurance/financial/utilities product background.

Key Responsibilities:

  • Taking ownership of existing accounts and onboarding new partners/customers
  • Developing successful, long-term partnerships
  • Contributing directly to the success of your accounts through identifying and negotiating new business with existing customers
  • Managing multiple customer accounts, meeting with account contacts to maintain effective working relationships

Requirements

  • Minimum of 2-3 years' experience in a customer-facing, account management role
  • Experience of managing and maximising the profitability of multiple B2B relationships
  • Excellent analytical and data interpretation skills
  • Excellent skills in MS Office (particularly Excel)

What We Offer

  • Salary £28,000 - £35,000 (DOE) + up to 15% bonus
  • Excellent benefits including salary review, performance bonuses, and development opportunities
  • Hybrid working options available


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