Customer Experience Specialist
6 days ago
VANRATH is a leading recruitment agency that has been helping professionals find their dream jobs in Belfast and Northern Ireland. We are currently looking for an experienced Customer Success Professional to join our team.
This role will involve working with our clients to understand their business needs and providing them with tailored solutions to drive growth and profitability. As a customer-facing professional, you will be responsible for building strong relationships with our clients and identifying opportunities to increase revenue and improve customer satisfaction.
We are offering a competitive salary of up to £35k per annum, depending on experience, plus a range of benefits including hybrid working and progression opportunities. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you
About You
To be successful in this role, you will need to have a minimum of 3 years' experience in a customer-facing, account management role. Ideally, you will have a background in technology, consulting, or insurance/financial/utilities product sales. You will also need to have excellent analytical and data interpretation skills, as well as superb written and verbal communication skills. A business-related degree is also desirable.
Key Responsibilities
* Building strong relationships with clients to understand their business needs and provide tailored solutions
* Identifying opportunities to increase revenue and improve customer satisfaction
* Managing and maximising the profitability of multiple B2B relationships
* Working in a target-driven environment and meeting performance targets
* Developing and maintaining a deep understanding of our clients' businesses and markets
What We Offer
* Competitive salary of up to £35k per annum, depending on experience
* Range of benefits including hybrid working and progression opportunities
* Opportunity to work with a leading recruitment agency and gain valuable experience in the industry
* Collaborative and dynamic work environment
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply via the link below. We look forward to hearing from you
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