High-End Customer Experience Specialist

2 weeks ago


Belfast, United Kingdom Tfg Brands (London) Limited Full time
Job Description:

As a High-End Customer Experience Specialist, you will play a key role in delivering exceptional service to our discerning customers. Your expertise in styling and product knowledge will enable you to provide personalized recommendations, driving sales growth and customer satisfaction.

About the Company:

TFG BRANDS (LONDON) LIMITED is a leading premium womenswear retailer, operating three iconic brands: Hobbs, Whistles, and Phase Eight. Our commitment to excellence and customer-centric approach has earned us a reputation as one of the most respected and beloved fashion destinations in London.

Key Responsibilities:
  • Provide personalized styling advice to customers, focusing on their individual tastes and preferences.
  • Develop and maintain strong relationships with customers, understanding their style needs and preferences.
  • Collaborate with colleagues to achieve sales targets, promote products, and maintain a high level of customer satisfaction.
Requirements:
  • Proven experience in a customer-facing role, preferably in the fashion industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • A keen eye for detail, with the ability to stay up-to-date with the latest fashion trends.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
  • A competitive salary of £28,000 - £32,000 per annum.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
  • Ongoing support and development opportunities, helping you to advance your career within the company.
  • A dynamic and supportive team environment, passionate about delivering exceptional customer experiences.
Salary: £29,000 per annum

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