Help Desk Support Professional

1 week ago


Belfast, United Kingdom Citigroup Inc. Full time

About the Opportunity

We are excited to offer a unique opportunity for a skilled Technical Support Analyst to join our team at Citigroup Inc. in Belfast. As a Help Desk Support Professional, you will be responsible for providing high-quality technical support to our Managing Directors and Citi Markets Trading & Investment Banking Floors globally.

This role is ideal for someone with a strong desktop support background and experience in Active Directory. The successful candidate will have excellent customer service skills, be able to demonstrate a willingness to learn quickly, and have a good understanding of TCP/IP/DHCP/DNS networks.

Key Responsibilities:

  • Provide technical support to Managing Directors and Citi Markets Trading & Investment Banking Floors globally
  • Work closely with clients to understand their needs and provide tailored solutions
  • Maintain a high level of technical expertise in areas such as Active Directory, MS Office Professional, and Windows 10 and Windows 11 Desktop O/S
  • Ensure response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained

What We Offer:

  • A competitive base salary (£45,000 - £55,000 per annum)
  • A discretionary annual performance-related bonus
  • Private medical care & life insurance
  • Employee assistance program
  • Pension plan
  • Paid parental leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources


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