Migration Support Specialist

3 days ago


Belfast, United Kingdom Migrant Help Full time

Migrant Help Overview

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Migrant Help is a leading charity that has been delivering support and advice services to migrants across the UK for over 60 years. Our vision is for a global society that protects vulnerable migrants, treats them with respect, and enables them to reach their full potential.

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About the Role

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We are seeking an experienced Migration Support Specialist to join our team in Belfast on a full-time, permanent basis. As part of the Modern Slavery and Human Trafficking (MSHT) team, you will provide line management and oversight for MSHT Advisers and offer a professional, high-quality support service to a smaller, more complex caseload of Service Users.

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Key Responsibilities

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  • Act as first line of escalation for MSHT Advisers on operational/safeguarding/incident matters, case working advice, and guidance on complex cases under the overall management of the Regional Manager for Northern Ireland\
  • Work collaboratively with the Regional Manager and other Senior Advisers to manage service capacity, ensuring effective delivery of service in line with contractual requirements\
  • Manage a small complex caseload of clients, offering appropriate support to vulnerable Service Users and those with additional support needs as required\
  • Assist the Regional Manager to ensure staff adhere to deadlines for the provision of documentation and data in relation to reporting/financial invoicing to Department of Justice, NI\
  • Review Adviser risk assessments and respond to Adviser escalations, which includes reviewing incident reports and responding appropriately\
  • Work under the guidance of the Regional Manager to undertake service development and staff/service user engagement activities\
  • Attend contract/stakeholder/sector meetings with, or in place of, the Regional Manager as required\
  • Develop and maintain effective working relationships with NGOs, statutory agencies, police, relevant local authorities, partner agencies/stakeholders in the region as part of the Stakeholder Engagement Plan\
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Requirements

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To be successful in this role, you will need experience working with vulnerable people, excellent self-organisation skills and time management, and the ability to explain complicated information to Service Users including the use of an interpreter. Presentation skills with the ability to make briefing sessions interactive would also be beneficial.



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