IT Service Desk Professional

3 days ago


Belfast, United Kingdom Citigroup Inc. Full time
Overview of the Role

This Desktop Support Analyst role is based in a global support center, providing technical support to our clients, including Managing Directors and Citi Markets Trading & Investment Banking Floors. The ideal candidate will have a strong desktop support background and experience with Active Directory.

Key Responsibilities
  • Provide technical support to our clients, responding to inbound calls and resolving desktop issues over the phone and by remote console.
  • Maintain response levels for the Premium Client Service Centre's phone systems and incident management queues.
  • Evaluate and implement changes for the business, including implementing other changes across the Desktop environment and infrastructure it uses.
Requirements:
  • Bachelor's degree or 2+ years of relevant help desk work experience.
  • Strong desktop support background, with some background in Active Directory.
  • Good understanding of TCP/IP/DHCP/DNS networks, Android/Apple mobile devices, and Apps (Blackberry Work, Blackberry Access, Airwatch).
Salary and Benefits:
  • $100,000 - $120,000 per year salary.
  • 27 days annual leave (plus bank holidays).
  • A discretionary annual performance-related bonus.
  • Private medical care & life insurance.
  • Pension plan.
  • Paid parental leave.
About Us:

Citigroup Inc. is an equal opportunity and affirmative action employer. We strive to create a work environment that is inclusive and respectful of all employees.


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