Technical Service Desk Analyst
3 days ago
This Technical Service Desk Analyst position offers a unique opportunity to join our dynamic team at Recruitment Partnership UK & Ireland. Based in Belfast, UK, this full-time, onsite role requires a skilled individual to provide top-notch IT support to our clients.
Responsibilities:- Troubleshooting and Resolution: Conduct thorough troubleshooting and document results before escalating to technical teams, providing detailed handover notes for unresolved incidents and requests.
- User Assistance: Guide users through troubleshooting steps over the phone, foster relationships with site users, ensuring their IT systems operate as expected.
- Asset Management: Update the asset register within the ITSM platform for end-user equipment, manage new staff onboarding/offboarding, including IT equipment provision, account setup, and coordination with other IT teams.
- Team Collaboration: Provide guidance, mentorship, and training to team members as needed, serve as the IT representative for the local office when required.
- Familiarity with ITSM ticketing platforms, IP Telephony, Active Directory Administration, Exchange Administration, Microsoft Teams Room, and Intune, proven experience as a first-line Service Desk Analyst.
- Strong organizational skills, ability to prioritize and execute tasks effectively in high-pressure situations, excellent customer service skills, commitment to supporting the company's growth and success.
- Understanding of security principles and their application in today's IT landscape, excellent teamwork and collaboration skills, willingness to learn and continuously develop skills.
We offer a competitive salary of £32,000 - £40,000 per annum, depending on experience, plus benefits including a comprehensive pension scheme, life assurance, and annual leave entitlement.
-
Service Desk Analyst
1 week ago
Belfast, United Kingdom Hayward Hawk Full timeWe are seeking an experienced IT Service Desk Analyst to join our client's team, providing frontline technical support to all internal users.Job Summary As the face of IT support, you will act as the primary contact for colleagues reaching out for assistance through phone, email, or self-service portals.This role is perfect for a proactive, customer-focused...
-
IT Help Desk Analyst
4 weeks ago
Belfast, United Kingdom Baker McKenzie Full timeWe are currently seeking a skilled IT Help Desk Analyst to join our team in Belfast. This is an exciting opportunity for a motivated individual to provide technical support to our end-users.The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience. As an IT Help Desk Analyst, you will be responsible for providing initial...
-
MCS Group IT Service Desk Analyst
2 hours ago
Belfast, United Kingdom MCS Group Full timeMCS Group is seeking a talented IT Service Desk Analyst to join our close-knit team in Northern Ireland. As a key member of our team, you will gain excellent exposure to the manufacturing sector.Key ResponsibilitiesDeliver first and second-line technical support to multiple sites in Northern Ireland.Resolve technical issues for employees, including password...
-
IT Service Desk Analyst
1 month ago
Belfast, United Kingdom VANRATH Full timeIT Service Desk Analyst - 12 Month Fixed Term Contract Client: International law firm Location: Belfast city centre About the Role Provide technical support for a range of software and hardware systems. As part of our 24/7 "follow the sun" Global IT Service Desk team, you'll act as the main contact for IT issues, logging, troubleshooting, and resolving...
-
It Service Desk Analyst
3 weeks ago
Belfast, United Kingdom Vanrath Full timeIT Service Desk Analyst - 12 Month Fixed Term Contract Client: International law firm Location: Belfast city centre About the Role Provide technical support for a range of software and hardware systems.As part of our 24/7 "follow the sun" Global IT Service Desk team, you'll act as the main contact for IT issues, logging, troubleshooting, and resolving...
-
IT Service Desk Specialist
3 days ago
Belfast, United Kingdom MCS Group Full timeWe are seeking an IT Service Desk Analyst to provide technical support across multiple NI sites and work with the global service desk to ensure timely resolution of support queries.The RoleProvide first-line support for multiple sites in Northern Ireland.Solve technical issues for employees, including password resets, desktop and laptop setups, mobile device...
-
IT Global Service Desk Team Leader
6 months ago
Belfast, United Kingdom Allen & Overy Full time**IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...
-
Technical Analyst
2 months ago
Belfast, United Kingdom VANRATH Full timeTechnical Analyst Role Overview: This position involves supporting and developing voice and data networks, as well as security and server infrastructure. You'll provide third-level support and maintenance for the IT Service Desk across multiple regional locations, ensuring infrastructure reliability and adherence to service levels. The role includes incident...
-
Premium Service Desk Analyst
4 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeJob OverviewThis role will be based in Belfast supporting Managing Directors and Citi Markets Trading & Investment Banking Floors globally, working in a dedicated team of help desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.The individual will be part of a team...
-
IT Service Desk Professional
3 days ago
Belfast, United Kingdom Citigroup Inc. Full timeOverview of the RoleThis Desktop Support Analyst role is based in a global support center, providing technical support to our clients, including Managing Directors and Citi Markets Trading & Investment Banking Floors. The ideal candidate will have a strong desktop support background and experience with Active Directory.Key ResponsibilitiesProvide technical...
-
Service Desk Engineer
3 hours ago
Belfast, United Kingdom Enso Recruitment Full timeEnso Recruitment is delighted to be working on behalf of our client to find a dedicated Service Desk Engineer. This is an excellent opportunity for someone with a strong technical foundation who enjoys solving problems and providing exceptional support to users in a dynamic environment. The Role As a Service Desk Engineer, you will be the first point of...
-
Help Desk Specialist
4 weeks ago
Belfast, United Kingdom Baker McKenzie Full timeAbout the RoleAs a Technology Help Desk Analyst at Baker McKenzie, you will be the first point of contact for our end users, providing timely and effective solutions to their technical issues.Key ResponsibilitiesProvide initial assessment and troubleshooting for inbound issuesRecord, track, and follow-up on Service Level Agreement (SLA) breachesManage...
-
Premium Service Desk Analyst
6 days ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeThe Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The overall objective is to use infrastructure technology knowledge and identified policies to...
-
Technical Help Desk Professional
3 days ago
Belfast, United Kingdom Recruitment Partnership UK & Ireland Full timeTechnical Help Desk Professionals play a crucial role in ensuring seamless day-to-day operations within our organization.Job Overview:Based in Belfast, Northern IrelandSalary: £32,000 - £40,000 per annumKey Responsibilities:Monitor and manage support tickets with prompt resolutionsCollaborate with cross-functional teams to deploy and maintain various...
-
First Line Service Desk Technician
3 weeks ago
Belfast, United Kingdom VanRath Full timeVision and Mission:VanRath is committed to delivering exceptional customer experiences through innovative solutions and outstanding technical support. As an First Line Service Desk Technician, you will be an integral part of our 24/7 Global IT Service Desk team, providing critical support to customers across various industries.Your primary responsibilities...
-
Technical Services Analyst
6 months ago
Belfast, United Kingdom Telefonica Tech Full timeJob DescriptionTechnical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries and logging tickets.Key Responsibilities:First point of contact for customers via telephone, email and our customer...
-
BI Analyst
4 weeks ago
Belfast, United Kingdom Ocho Full time €60,000Technical Business Analyst Hybrid role in Belfast Ocho is delighted to be partnering with a global leader in the FinTech industry to recruit a skilled Technical Business Analyst for their dynamic Belfast team. This company is at the forefront of the financial trading sector, enabling multi-billion dollar transactions for banks, insurance companies,...
-
BI Analyst
3 weeks ago
Belfast, United Kingdom Ocho Full time €60,000Technical Business Analyst Hybrid role in Belfast Ocho is delighted to be partnering with a global leader in the FinTech industry to recruit a skilled Technical Business Analyst for their dynamic Belfast team. This company is at the forefront of the financial trading sector, enabling multi-billion dollar transactions for banks, insurance companies,...
-
Bi Analyst
2 weeks ago
Belfast, United Kingdom Ocho Full timeTechnical Business Analyst Hybrid role in Belfast Ocho is delighted to be partnering with a global leader in the FinTech industry to recruit a skilled Technical Business Analyst for their dynamic Belfast team.This company is at the forefront of the financial trading sector, enabling multi-billion dollar transactions for banks, insurance companies, and hedge...
-
Technical Business Analyst
2 weeks ago
Belfast, United Kingdom Ocho Full timeTechnical Business Analyst Hybrid role in Belfast Ocho is delighted to be partnering with a global leader in the FinTech industry to recruit a skilled Technical Business Analyst for their dynamic Belfast team.This company is at the forefront of the financial trading sector, enabling multi-billion dollar transactions for banks, insurance companies, and hedge...