IT Service Desk Specialist

3 weeks ago


Belfast, United Kingdom MCS Group Full time

We are seeking an IT Service Desk Analyst to provide technical support across multiple NI sites and work with the global service desk to ensure timely resolution of support queries.

The Role
  1. Provide first-line support for multiple sites in Northern Ireland.
  2. Solve technical issues for employees, including password resets, desktop and laptop setups, mobile device management, infrastructure, and network connectivity for manufacturing machinery.
  3. This is an on-site role with an early finish on Fridays.
Requirements
  1. Prior 1st / 2nd line support experience is required, providing support for various software and hardware.
  2. Awareness of ITIL and experience working with ticketing software and device management tools is essential.
  3. You must be ready to start within a few weeks as this is an urgent requirement.
  4. Access to transport and a driving license is mandatory.

Job Details:

  • Job Type: Full-time
  • Duration: 6-month Fixed-Term Contract
  • Salary: £27,000 - £30,000 per annum (pro rata / DOE)


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