IT Service Desk Analyst
24 hours ago
We are seeking a highly skilled IT Service Desk Analyst to join our team at Recruitment Partnership Ireland in Belfast, UK. The estimated annual salary range for this position is £28,000 - £38,000 based on experience.
About the Role:- Deliver exceptional technical support to internal stakeholders via various communication channels
- Accurately capture and manage incidents and requests within the ITSM system
- Develop and maintain comprehensive documentation of troubleshooting procedures and escalation processes
- Ensure seamless communication with users regarding incident and request status
- Collaborate with technical teams to resolve complex issues
- Facilitate smooth onboarding and offboarding processes for new staff
- Promote accurate asset registration within the ITSM platform
- Adhere to established SLAs for call response and resolution
- Nurture strong relationships with site users through regular engagement
- Act as the primary point of contact for local office IT requirements
- Proven experience as a 1st-line service desk analyst
- Knowledge of ITIL framework and related practices
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
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