Service Desk Team Leader
3 days ago
**Service Desk Team Leader**
Modis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external.
**This role offers hybrid working and the opportunity work with a number of high profile clients.**
**The Role**
**The Responsibilities
- Lead, manage and mentor a team OF service desk analysts to deliver high standards of customer care
- Ensure company policies and procedures are followed by all team members
- Develop programs to improve technical and customer service skills across the operation
- Address customer enquiries resolve issues and feedback proactively.
- Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness.
- Ensure all employees are adequately trained to meet service objectives.
- Create Reports/Presentations to show where service is running well and where it isn't.
- Create Improvement plans where necessary.
**The Requirements**
- Direct people management experience.
- Background in Service Desk roles/environments desirable.
- Ideally you will have ITIL qualifications.
- Excellent communication skills and organisational skills.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
-
Service Desk Team Leader
7 days ago
Belfast, United Kingdom Modis UK Full time**Service Desk Team Leader** Akkodis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external. **This role offers hybrid working and the...
-
IT Global Service Desk Team Leader
6 months ago
Belfast, United Kingdom Allen & Overy Full time**IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...
-
Service Desk Team Leader
9 hours ago
Belfast, United Kingdom Lorien Full timeService Desk Team Leader - Educational - Hybrid - £25,000 - £30,000 - Permanent - UK Based - Newtownabbey Ireland - Diverse Company culture We're collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams. **The Role** The Service Desk Manager...
-
Service Desk Analyst
4 weeks ago
Belfast, United Kingdom Hayward Hawk Full timeWe are seeking an experienced IT Service Desk Analyst to join our client's team, providing frontline technical support to all internal users.Job Summary As the face of IT support, you will act as the primary contact for colleagues reaching out for assistance through phone, email, or self-service portals.This role is perfect for a proactive, customer-focused...
-
Front Office Team Leader
2 weeks ago
Belfast, United Kingdom Titanic Hotel Belfast Full timeJob Title: Front Office Team LeaderJob DescriptionWe are seeking an experienced and motivated individual to fill the role of Front Office Team Leader at Titanic Hotel Belfast. The successful candidate will be responsible for leading and developing a high-performing team, ensuring exceptional customer service, and driving sales revenue through effective...
-
Service Desk Agent
6 days ago
Belfast, United Kingdom Project People Full timeAre you interested in starting a career in IT but don't have the technical background and experience? We are currently recruiting for entry level Service Desk Agents for both day & shift work roles on a service desk based in Belfast, on behalf of Fujitsu. We are looking for enthusiastic individuals with excellent communication skills and customer service...
-
Service Desk Analyst
5 days ago
Belfast, United Kingdom eFinancialCareers Full timeService Desk Analyst, Helpdesk, Banking Belfast-Hybrid £150- £180pd - via Umbrella Company/ PAYE 6 months Service Desk Analyst, Helpdesk Analyst, ITIL, 1st Line Support, 2nd Line Support, MS Office Professional, Reuters, Bloomberg, MMI, Market view, FinancialServices, Banking. A global Tier 1 Bank are seeking a Service Desk Analyst/ Helpdesk Analyst to...
-
Service Desk Analyst
5 days ago
Belfast, United Kingdom eFinancial Careers Full timeService Desk Analyst, Helpdesk, Banking Belfast-Hybrid £150- £180pd - via Umbrella Company/ PAYE 6 months Service Desk Analyst, Helpdesk Analyst, ITIL, 1st Line Support, 2nd Line Support, MS Office Professional, Reuters, Bloomberg, MMI, Market view, Financial Services, Banking. A global Tier 1 Bank are seeking a Service Desk Analyst/ Helpdesk Analyst...
-
Service Desk Engineer
2 weeks ago
Belfast, United Kingdom Enso Recruitment Full timeEnso Recruitment is delighted to be working on behalf of our client to find a dedicated Service Desk Engineer. This is an excellent opportunity for someone with a strong technical foundation who enjoys solving problems and providing exceptional support to users in a dynamic environment. The Role As a Service Desk Engineer, you will be the first point of...
-
Service Desk Agent
6 days ago
Belfast, United Kingdom Project People Full timeService Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...
-
Service Desk Agent
7 months ago
Belfast, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Agent
7 months ago
Belfast, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Advisor
6 days ago
Belfast, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Agent
1 day ago
Belfast, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Agent
7 months ago
Belfast, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
IT Service Desk Specialist
3 weeks ago
Belfast, United Kingdom MCS Group Full timeWe are seeking an IT Service Desk Analyst to provide technical support across multiple NI sites and work with the global service desk to ensure timely resolution of support queries.The RoleProvide first-line support for multiple sites in Northern Ireland.Solve technical issues for employees, including password resets, desktop and laptop setups, mobile device...
-
Community Service Leader
7 months ago
Belfast, United Kingdom LIV Student Belfast Full time**Community Service Leader (CSL) - your role** We are looking for an out-going team member who will relish helping our students have the best experience during their time with LIV! Working as one of a team of 3 Community Leaders for our stunning LIV student residence in Belfast, you will support the Residence Manager with responsibility for community and...
-
Front Desk Supervisor
2 weeks ago
Belfast, United Kingdom Miller Group Global Limited Full timeJob Title: Front Desk SupervisorWe are looking for a motivated and experienced Front Desk Supervisor to join our team at Miller Group Global Limited. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising junior staff members.About the Role:Provide outstanding...
-
Service Desk Consultant
1 day ago
Belfast, United Kingdom Version 1 Full timeCompany Description We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just...
-
Technical Service Desk Analyst
3 weeks ago
Belfast, United Kingdom Recruitment Partnership UK & Ireland Full timeAbout the RoleThis Technical Service Desk Analyst position offers a unique opportunity to join our dynamic team at Recruitment Partnership UK & Ireland. Based in Belfast, UK, this full-time, onsite role requires a skilled individual to provide top-notch IT support to our clients.Responsibilities:Troubleshooting and Resolution: Conduct thorough...