Community Service Leader

5 months ago

Belfast, United Kingdom LIV Student Belfast Full time

**Community Service Leader (CSL) - your role**

We are looking for an out-going team member who will relish helping our students have the best experience during their time with LIV

Working as one of a team of 3 Community Leaders for our stunning LIV student residence in Belfast, you will support the Residence Manager with responsibility for community and resident wellbeing through excellent customer service.

With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective customers. You will assist in generating initiatives for the residence and contributing to the growth in customer satisfaction and occupancy. This will be done through direct resident engagement activities, active sourcing of new initiatives and opportunities, collecting and following up on feedback, with a focus on driving our SPIRIT programme. You will manage the programming and local initiatives which enhance resident experience by driving a community culture and a sense of belonging amongst residents.

Your role is crucial in supporting the front of house operations of the business across for the residence to improve the resident experience. You will be responsible for ensuring a high standard of customer service at all times. You will be responsible for providing administrative support to maximise customer satisfaction and occupancy for the residence. Along with the other Community Leaders, you will be the first point of contact on the main reception desk, dealing with all front-line queries both in person, over the telephone and via digital communication channels. An ability as a methodical multi-tasker is essential.

Support and resident communication form a key part of the role, together with the administration of information and data for the purposes of accurate reporting and record keeping.

**Immediate start available**
- **KEY RESPONSIBILITIES & ACTIVITIES**_
- Lead front of house and telephone support; managing and dealing with enquiries
- Engaging with residents to help provide a ‘home-from-home’ experience.
- Arranging and develop student experience, culture “SPIRIT” through, programming, initiatives, events and administration.
- Actively engage with residents through company online platforms, such as MyLiv app, responding to news feeds posts, direct messages and posting regular on the news feed.
- Maintain visual promotions of up and coming programming/events and community lead initiatives.
- Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards and Liv Student’s own procedures.
- Be fully conversant with the residences’ Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise.
- Actively maintain relevant messaging to residents on wellbeing and external support services.
- Actively seek and act on resident feedback to improve services.
- Ensuring a high standard of customer service at all times.
- Ensure visitors and contractors are signed in and out of the site in accordance with procedures.
- Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards and Liv Student’s own procedures.
- Be proactive and inform the management team of any problems and situations arising.
- **PERSON SPECIFICATION**_
- Minimum: Educated to NVQ level 3 and/or GCSE level A - C standard or equivalent.

**Experience**
- Previous experience in a client facing service industry (PBSA and/or front desk hospitality preferred).
- Knowledge of student accommodation business cycle and/or management of block residences.
- Previous administrative experience in a sales/business development environment
- Strong understanding of business planning in terms of process and presentation.
- Proven communication skills.
- Strong attention to detail.
- Effective planning and time management.
- Familiarity with the 18-25 year market and/or current youth trends.
- Proactive and strong ability to problem solve, multi-task, plan and organise. A strong communicator with a direct and open style. You must be able to communicate confidently, fluently and logically.
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. Able to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
- Friendly and approachable, self-motivated, professional, resilient, adaptable.
- An excellent working knowledge of MS Word, Excel, Outlook. Experience with online booking platforms an advantage (StuRents)

**Circumstances**
- Ability and willingness to work flexible hours as determined by the needs of the business.
- Able to work days and weekends including bank holidays as required during busy periods.
- Able to work at key periods throughout July, August and September, as requested by the General Manager, to assis

  • Community Experience Leader

    1 month ago

    Belfast, United Kingdom Northern Ireland Civil Service Full time

    Job Summary:We are seeking a highly skilled and experienced professional to lead our community engagement efforts in Northern Ireland. As the Head of Community Engagement, you will be responsible for coordinating regulatory divergence initiatives and building strong relationships with key stakeholders.Key Responsibilities:Coordinate regulatory divergence...

  • Community Fundraising Team Leader

    4 weeks ago

    Belfast, United Kingdom ENGINEERINGUK Full time

    Community Fundraising Team LeaderWe are seeking a highly skilled Community Fundraising Team Leader to join our team at ENGINEERINGUK. As a key member of our Community Events team, you will be responsible for leading and supporting community activities to drive and grow our community fundraised income.Key Responsibilities:To recruit, develop, retain and...

  • Luxury Service Leader

    1 day ago

    Belfast, United Kingdom Hastings Hotels Full time

    Luxury Service LeaderIn the heart of Northern Ireland, Hastings Hotels is a luxury hotel group that values its people and provides exceptional experiences for guests. We are seeking a proactive and motivated individual to lead our reception team as a Luxury Service Leader. This role requires someone who cares deeply about delivering 5-star, luxury service...

  • Digital Services Transformation Leader

    7 days ago

    Belfast, United Kingdom Kainos Full time

    About the OpportunityWe are seeking a skilled Digital Services Transformation Leader to join our team at Kainos. As a leader in the delivery of transformational managed services, you will play a key role in helping us become a recognised leader in the UK and Ireland.Kainos has been dealing with the challenges of Managed Services as an integral part of its...

  • Financial Services Leader

    9 hours ago

    Belfast, United Kingdom Grant Thornton Ireland Full time

    Company Overview: Grant Thornton Ireland is a leading accounting firm that provides audit, tax, and advisory services to clients across various industries. We value equity, diversity, and inclusion, and offer equitable opportunities for all colleagues.Job Description:The Financial Services Leader will play a key role in leading our financial services...

  • IT Global Service Desk Team Leader

    5 months ago

    Belfast, United Kingdom Allen & Overy Full time

    **IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...

  • Marketing & Communications Officer

    6 months ago

    Belfast, United Kingdom Northern Ireland Civil Service Full time

    Name You are here: Home > **Marketing & Communications Officer** **Marketing & Communications Officer**: Tweet **REF**:IRC301317 **DEPARTMENT**:Northern Ireland Civil Service (NICS) **SALARY**:£34,524 - £35,712 **LOCATION**:Belfast **Further appointments may be made from this competition should NICS positions become vacant which require the same...

  • Integrated Pest Management Project Leader

    5 months ago

    Belfast, United Kingdom Northern Ireland Civil Service Full time

    Name You are here: Home > **Integrated Pest Management Project Leader (Senior Scientific Officer)** **Integrated Pest Management Project Leader (Senior Scientific Officer)**: Tweet **REF**:IRC302915 **DEPARTMENT**:Agri-Food and Biosciences Institute Northern Ireland (AFBI) **SALARY**:£40,300 - £43,191 **LOCATION**:AFBI Newforge, 18a Newforge Lane,...

  • Senior Fundraising and Community Development Leader

    2 weeks ago

    Belfast, United Kingdom Mencap Full time

    Job OverviewMencap is seeking a highly experienced Senior Fundraising and Community Development Leader to join their Northern Ireland team. This full-time hybrid position will involve working at least 2 days a week in our Belfast office with frequent travel across Northern Ireland and occasional trips to London.As a Senior Fundraising Manager, you will...

  • Social Work Professional

    1 day ago

    Belfast, United Kingdom Polaris Community Full time

    Social Work Professional - Fostering ServicesAbout the Role:The Polaris Community is seeking a skilled Social Work professional to join our fostering services team in Northern Ireland. As a Social Work Professional, you will be responsible for providing support and guidance to foster families and their children to achieve outstanding outcomes.Key...

  • Shift Leader

    6 months ago

    Belfast, United Kingdom Caffe Nero Belfast City Airport Kiosk Airside Full time

    **Shift Leader at Caffè Nero**: **This store operates between 4:30am and 10pm** At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store...

  • Team Leader- Supported Living Service

    6 months ago

    Belfast, United Kingdom Hive Healthcare Full time

    **Job Title**: Team Leader - Supported Living Service **Company Overview**: Mourneview Court, part of The Cedar Foundation, located in West Belfast is supported living accommodation for adults with a Learning Disability, complex needs or autism spectrum disorder. The site includes a range of bungalows and apartments providing a 24-hour service. **Hours**:...

  • Shift Leader

    6 months ago

    Belfast, United Kingdom Caffe Nero Belfast City Airport Kiosk Airside Full time

    **Shift Leader at Caffe Nero**: **This store operates between 4:30am and 10pm** At Caffe Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store -...

  • Grade 7 Head of Communications

    5 months ago

    Belfast, United Kingdom Northern Ireland Civil Service Full time

    Name You are here: Home > **Grade 7 Head of Communications** **Grade 7 Head of Communications**: Tweet **REF**:IRC299057 **DEPARTMENT**:PPS NICS **SALARY**:£52,578 - £56,237 (under review) **LOCATION**:Belfast Chambers, 93 Chichester Street, Belfast BT1 3JR **Further appointments may be made from this competition should NICS positions become vacant...

  • Shift Leader

    1 month ago

    Belfast, United Kingdom Caffè Nero Full time

    Shift Leader at Caffè Nero This store operates between 4:30am and 10pm At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the...

  • Community Outreach Coordinator

    3 days ago

    Belfast, United Kingdom The Victims and Survivors Service (VSS) Full time

    Job Description:As a Community Outreach Coordinator at the Victims and Survivors Service (VSS), you will play a vital role in developing positive relationships with community partners, stakeholders, and the wider sector. You will work collaboratively to encourage partnership working, support strategic delivery plans, and engage in outcome-focused monitoring...

  • Business Leader

    1 month ago

    Belfast, United Kingdom Corvus Full time

    Job Title: Business LeaderAbout the Role:We are seeking a highly skilled Business Leader to join our team at Corvus. As a Business Leader, you will be responsible for overseeing the day-to-day operations of our Belfast office, ensuring that our team is productive and motivated. You will also be responsible for managing key accounts and building strong...

  • Team Leader

    6 months ago

    Belfast, United Kingdom Qualitrol Company Full time

    We are currently recruiting for Team Leader (Cell Leader) to work within our Operations Team. The Cell Leader role will help deliver on the growth focused strategy for the Qualitrol organisation. **DESCRIPTION**: The Team Leader (Cell Leader), is an integral position within the production system and under moderate supervision, in addition to the...

  • Team Leader- Supported Living Service

    6 months ago

    Belfast, United Kingdom Hive Healthcare Full time

    **Job Title**: Team Leader - Supported Living Service **Company Overview**: Mourneview Court, part of The Cedar Foundation, located in West Belfast is supported living accommodation for adults with a Learning Disability, complex needs or autism spectrum disorder. The site includes a range of bungalows and apartments providing a 24-hour service. **Hours**:...

  • Customer Service Centre Team Leader

    5 months ago

    Belfast, United Kingdom GLL Full time

    Are you interested in helping people be the best that they can be? Are you excited about helping to shape a key part of our business to enhance the service we provide to our customers? Do you have a track record in leading a team of Customer Service Advisors to deliver great performance? If so read on! We aren't a Contact Centre where you are expected to...