Service Delivery Leader

3 days ago


Belfast, United Kingdom PA Consulting Full time
Job Summary
We are seeking a highly skilled Technical Service Delivery Manager to join our team. As a leader in this role, you will be responsible for delivering a market-leading customer experience for our ingenious products and platforms.

The successful candidate will have a strong background in ITIL, Agile Methodology, and service management. They will also possess excellent decision-making abilities, leadership skills, and the ability to bring people together. Strong working knowledge of ServiceNow, Jira, and Confluence is essential. Additionally, the ideal candidate will have a passion for delivering truly differentiating customer service and be comfortable with ambiguity. Salary range: £80,000 - £110,000 per year depending on location.

The job requires someone who can build and scale our service management offering, ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries. The position offers flexible working arrangements, including a discretionary hybrid working model that allows for autonomy to manage time and diary. Benefits include 25 days annual leave, generous company pension scheme, and opportunities to get involved with community and charity-based initiatives. Annual performance-based bonus and PA share ownership are also available.

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