Service Delivery Lead

1 week ago


Belfast, United Kingdom HCLTech Full time
About the Job

We are seeking a highly skilled and experienced Team Leader to join our team in Belfast City Centre. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.

Job Description
  • Manage a team of customer service representatives to achieve business objectives.
  • Maintain high standards of customer service and ensure that all customer interactions are handled professionally and efficiently.
  • Develop and implement plans to improve customer satisfaction and loyalty.
  • Collaborate with other teams to identify opportunities for process improvement and implement changes to enhance the customer experience.
  • Monitor and analyze customer feedback and use insights to inform business decisions.
Requirements
  • Bachelor's degree or higher in a relevant field.
  • Minimum 1 year of experience in a leadership or management role.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

Estimated salary: £40,000 - £50,000 per annum, depending on experience.



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