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Digital Service Delivery Lead

1 month ago

Belfast, United Kingdom Kainos Full time

At Kainos, we empower individuals to transform digital services for millions of citizens and drive business growth for Fortune 500 companies.

We're a people-first culture that values diversity, equity, and inclusion. Our team is committed to building a workplace where everyone feels valued, respected, and given an equal chance to thrive.

We're seeking a skilled Digital Service Delivery Lead to join our consultancy. As a key member of our team, you will be responsible for ensuring the successful delivery of innovative digital services and platforms that meet user needs and agreed outcomes.

Your primary objective will be to empower and support our teams to perform well, learn, and grow in a manner consistent with our company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers.

In this role, you will:

  • Effectively manage project risks and issues, escalating where necessary.
  • Evaluate and ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
  • Build and maintain constructive and collaborative relationships with clients, suppliers, and third-party stakeholders.
  • Identify critical success factors for each project and ensure each work stream has a plan in place to achieve these factors.
  • Achieve or exceed profitability targets, along with accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt, etc.).
  • Motivate and empower teams to create a positive and creative culture for our employees to perform well, learn, and grow.
  • Manage, coach, and develop a small number of staff, focusing on employee performance and professional growth.
  • Contribute to continuous improvement initiatives within the Management Capability.

We estimate the salary for this position to be between $90,000 and $120,000 per annum, depending on experience.

Kainos is a consultancy that delivers end-to-end, tailored, and innovative digital services and software platform solutions for customers in an agile environment. Experience working in a similar environment is essential.