Service Delivery Director
5 days ago
Arjo UK is seeking an experienced Service Delivery Director to lead our field operations team in the UK. The successful candidate will be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and operational efficiency. This is a challenging and rewarding role that requires a motivated and results-driven individual with a passion for delivering exceptional service.
The ideal candidate will have a strong background in operations management, with experience in managing large teams, budgets, and multiple stakeholders. You will be expected to build and maintain strong relationships with internal and external customers, including healthcare professionals, patients, and suppliers. Your excellent communication and leadership skills will enable you to work closely with the Senior Leadership Team to achieve business objectives, drive innovation, and maintain compliance with regulatory requirements.
Key Responsibilities:
- Develop and implement strategies to improve service delivery, customer satisfaction, and operational efficiency
- Build and maintain strong relationships with internal and external customers
- Work closely with the Senior Leadership Team to achieve business objectives
- Manage a team of operations professionals to deliver high-quality services to customers
Requirements:
- Proven experience in operations management, preferably in the healthcare industry
- Strong leadership and communication skills
- Ability to develop and implement strategies to improve service delivery and operational efficiency
- Excellent analytical and problem-solving skills
- Experience working in a fast-paced environment with multiple stakeholders
Salary: £70,000 - £90,000 per annum
Benefits:
- Performance-related bonus scheme
- Comprehensive benefits package, including health insurance and pension scheme
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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