Service Delivery Manager

5 days ago


Belfast, United Kingdom CPL Full time

CPL is seeking a highly skilled Service Delivery Manager to join their team based in the Belfast area. This individual will be responsible for managing the delivery of services to meet customer needs and expectations.

About the Company

NI Water is Northern Ireland's leading water group, committed to providing excellent service to its customers. They pride themselves on their positive company culture and strive for continuous improvement.

The successful candidate will have a minimum of five GCSEs, including English Language and Mathematics, or equivalent. Alternatively, two years' experience in a customer-centric role analysing and interpreting system data would be beneficial.

Key Responsibilities:

  • Manage the delivery of services to meet customer needs and expectations
  • Authorise and control NI Water staff/contractors working on assets/network
  • Extract data and present it in a clear and concise manner
  • Prepare and distribute regular and ad-hoc reports
  • Take ownership of process documents and recommend improvements

This is an excellent opportunity for someone looking to develop their career in a dynamic industry. The salary for this position is approximately £28,000+ per annum, depending on experience.



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