IT Service Delivery Expert
17 hours ago
Do you have what it takes to be part of a world-class IT team? As an IT Service Delivery Expert with HCLTech, you will play a critical role in delivering exceptional IT support to our clients, working closely with users, peers, and managers to resolve technical issues and improve overall service delivery.
Key Responsibilities:Main Responsibilities:
- Provide onsite IT support to clients, resolving technical issues and improving service delivery
- Work closely with users, peers, and managers to identify and address technical needs
- Collaborate with other IT teams to deliver smart-hands support and ensure seamless service delivery
- Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery
- Develop and provide technical coaching and mentoring to other desktop services staff and company associates
Requirements:
- Minimum two years experience in a deskside / field services / site support role
- Good standard of spoken and written English
- Experience of working with European or US-based multinational corporations, preferably financial services
- Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
- Ability to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
Salary:
$90,000 - $120,000 per annum
About Us:
HCLTech is a globally recognized leader in the Tech and IT industry, known for our commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
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