Technical Service Delivery Expert

2 weeks ago


Belfast, United Kingdom Austin Fraser Full time

Austin Fraser Overview:

We are a fantastic FMCG organisation seeking a skilled Technical Service Delivery Expert to join our team.

Job Summary:

The successful candidate will be responsible for delivering high-quality IT/IS services and ensuring the smooth operation of site services, covering technical support, troubleshooting, and maintenance.

Responsibilities:
  • Deliver high-quality IT/IS services to meet business requirements
  • Provide technical support and resolve faults in a timely manner
  • Manage and maintain hardware, software, and network infrastructure
  • Collaborate with stakeholders to identify and implement process improvements

Requirements:

  • At least two years' experience in site service delivery
  • Excellent knowledge of Office365, Configuration, and Support
  • Good understanding of SharePoint online, Windows, and Microsoft Office suite
  • Fault-finding capability and basic computer hardware knowledge
  • Clean driving licence and access to a car for travel throughout the Foyle Food Group

Bonus Criteria:

  • Mobile Phone Management / Configuration and Support skills
  • Knowledge of retail production lines and food processing equipment
  • Experience with Innova Production System, Microsoft Dynamics, or ILeader
  • ITIL qualification and experience with IT Helpdesk software


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