Technical Service Delivery Expert
2 weeks ago
Austin Fraser Overview:
We are a fantastic FMCG organisation seeking a skilled Technical Service Delivery Expert to join our team.
Job Summary:
The successful candidate will be responsible for delivering high-quality IT/IS services and ensuring the smooth operation of site services, covering technical support, troubleshooting, and maintenance.
Responsibilities:- Deliver high-quality IT/IS services to meet business requirements
- Provide technical support and resolve faults in a timely manner
- Manage and maintain hardware, software, and network infrastructure
- Collaborate with stakeholders to identify and implement process improvements
Requirements:
- At least two years' experience in site service delivery
- Excellent knowledge of Office365, Configuration, and Support
- Good understanding of SharePoint online, Windows, and Microsoft Office suite
- Fault-finding capability and basic computer hardware knowledge
- Clean driving licence and access to a car for travel throughout the Foyle Food Group
Bonus Criteria:
- Mobile Phone Management / Configuration and Support skills
- Knowledge of retail production lines and food processing equipment
- Experience with Innova Production System, Microsoft Dynamics, or ILeader
- ITIL qualification and experience with IT Helpdesk software
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