Onsite Technical Expert
3 weeks ago
Company Overview
HCLTech is a leading global technology company with a strong presence in 60 countries. Our cutting-edge capabilities are centered around digital, engineering, cloud, and AI, empowering businesses to thrive in a rapidly changing world.
Job Role
A Field Service Specialist provides expert onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment. This role requires collaboration with cross-functional teams to resolve customer problems and improve processes.
Key Responsibilities
- Provide research, resolution, and response to complex questions received via telephone calls or escalations.
- Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery.
- Develop and provide technical coaching and mentoring to other desktop services staff and company associates.
Requirements
- Minimum two years experience in a deskside / field services / site support role.
- Good standard of spoken and written English.
- Experience of working with European or US-based multinational corporations, preferably financial services.
Salary Range: $90,000 - $110,000 per year, depending on experience and qualifications. We offer a supportive, diverse, and global team with a brilliant culture, great opportunities for growth, and a focus on Total Wellbeing.
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